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Profile randomly gets messed up

JamesMaeding
Advisor

Profile randomly gets messed up

JamesMaeding
Advisor
Advisor

I support about 100 users on acad 2015 and civil3d, and I get a call one a week asking how to get their pulldowns and toolbars "back".

I tell them to import a profile (.arg) they must have previously saved, or they are out of luck.

 

I checked the registry to see if the old toolbar settings are intact, but not working or something, but they are changed to hide for most.

We do not use the ribbon, so I cannot say if that is malfunctioning too.

In general though, this should NEVER be happening.

We turn off the workspace autosave, and so many things. I have dealt with this for years, and am checking to see if others deal with it too.

 

I cannot yet tell if its a problem where windows somehow gets confused on the registry settings, or if its a CUI malfunction.

I will bet $20 its a CUI issue, $1 its windows.

 

Its just one more important part of AutoCAD that has become diseased.

 

 


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john.vellek
Alumni
Alumni

Hi @JamesMaeding,

 

In the past when I too supported about 100 desktops I would get similar request calls too. I found that MOST (not all) were related to drive mapping getting hijacked by flashdrives being used by staff or by some network latency making a drive letter drop offline when AutoCAD was looking for it.


John Vellek


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JamesMaeding
Advisor
Advisor

The C drive? That is where all the menus involved are loaded from - and not even the user profile.

We have company standard stuff on the C drive, and I know its not being touched by the time acad is starting.

 

Its registry related, or so I would claim.

This is one of those deals where if you don't know the reason, you (I) can't have strong opinions.

Thanks for the feedback though, as any info helps.

 


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dgorsman
Consultant
Consultant

Profile doesn't have much to do with the UI, aside from specifying the Main and Enterprise CUIx files.  In most cases UI problems, like toolbars not being shown, minimal menu dropdowns, etc. are simply a matter of not having the correct Main CUIx file set up - they've done a MENULOAD or some such fiddling around, and any changes to the workspace have been saved to some different CUIx file.  Since you can only save workspace changes to the Main, its a good idea to know exactly which file that is/should be.

 

Most of our "missing toolbar/menu/etc." problems are related to users trying to manually MENULOAD or fiddling with the CUI files (without bothering to understand what it is they are doing).  Some simple automation to set those will always keep the workspaces in the right location.

----------------------------------
If you are going to fly by the seat of your pants, expect friction burns.
"I don't know" is the beginning of knowledge, not the end.


JamesMaeding
Advisor
Advisor

I know what you are thinking, but this happens immediately on session open. Its not something the users are doing.

I agree user interaction with menus can end bad, its just not that this time.

 

Now, you say the profile has nothing to do with the UI.

My experience disagrees with that.

Toolbar locations come from the registry, not the menu (once the menu has been loaded previously).

You might think they come from workspaces, but they do not.

A workspace can "update" the registry, but that is all its doing.

We do not use workspaces due to other bugs, and the users move toolbars all around from default, and never save as a workspace.

That is how I know acad only looks to the registry for current toolbar locations.

 

I've been watching this for years now, through multiple acad versions. My current guess is sometimes acad occasionally cannot read certain parts of the profile, so it reverts to default settings for those parts.

If I was smart, I would use our login script to export the users profile each day, then they don't have to remember to export it themselves.

I'd have to keep a copy from the previous day. I'm not smart though.

 


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dgorsman
Consultant
Consultant

There is ALWAYS a workspace in use.  When AutoCAD starts it looks for the last used workspace; if it cannot find it, it creates a temporary one (with a zero-length string as a name).  That includes changing profiles in-session - if it cannot find the active workspace in the Main or Enterprise CUIx, it reverts to the temporary one.

 

With trying to rely on unsaved, temporary workspaces, its not surprising the results are unpredictable.  Workspaces are used here.  They *do* work, they *do* control toolbar locations, and are both predictable and reliable.  I strongly recommend you implement them.

----------------------------------
If you are going to fly by the seat of your pants, expect friction burns.
"I don't know" is the beginning of knowledge, not the end.


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JamesMaeding
Advisor
Advisor

 

I agree there is always an "current" workspace, but really it does nothing until you make it current.

Its odd, yes. You can open the workspace settings dialog, see it checked, and see it current in the CUI, but it represents potential settings, not what is really current.

 

To test that, start with an active workspace, move toolbars, close acad, and reopen acad and see the toolbars stay where they were.

I did not save the workspace, so there is no workspace that holds the last toolbar locations.

The current toolbar locations are from the registry,

 

I do not put /w (or /ws? I forget) switch in my icons, but if you do, yes that would set them current on open.

 

 

I never said I don't have workspaces, I have two and one is always current like you say.

I have never tried not having them, so there is no "blank named" workspaces being created.

They sound great if they work, I just get burned by them over and over.


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Alfred.NESWADBA
Consultant
Consultant

Hi,

 

From post 1

>> I support about 100 users on acad 2015 and civil3d, and I get a call one a week

>> asking how to get their pulldowns and toolbars "back".

From post 5

>> I've been watching this for years now, through multiple acad versions

50% if your users have this issue every year? I have seen that maybe once a year (all our customers together).

And as that is not discussed that often here in the forums I would now check what is different to your users compared to all the others. So what is it which makes your installations different to the rest of the world, e.g. do all your users use an enterprise customization file, are CUIX stored on the network, permissions limited, ... I would look to that "same for my customers, different to most others".

 

To reset the workspace you can try to start CUI, then right-click the main-cuix the main menu ==> restore xxxx like shown here:

 

20161001_1041.png

What happens very often is that users are using the option of "Automatically save workspace changes" ==> that is imho a very critical setting, because when AutoCAD crashes (I have heard that this could happen :cara_con_una_leve_sonrisa: )) the workspace could be damaged too, and so the next start has defects in the workspace.

My customers never do activate the automatically saving!

 

20161001_1044.png

 

>> Toolbar locations come from the registry,

If you see the registry as the culprit, then create backups from that part of the registry and when your customers have this issue just restore that.

 

- alfred -

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Alfred NESWADBA
ISH-Solutions GmbH / Ingenieur Studio HOLLAUS
www.ish-solutions.at ... blog.ish-solutions.at ... LinkedIn ... CDay 2025
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(not an Autodesk consultant)