Path error when opening as normal user

[thunnissen]

I install Acad as administrator, but when opening as user, the secundairy installer starts and results in a fatal error. Stating the the path is invalid.

The HKCU\software\autodesk\autocad\ACAD-E001:409 is created, but the values of the paths are pointing to the administrator profile and not the current user profile.

When I give the user some right the admin profile, acad starts without a problem, but that can't be the solution.

Any thoughts how to fix this? Simply changing the register values is not working, the secundairy installer starts again and changes everything back.

[Alfred.NESWADBA]

Hi,

welcome @Anonymous.autodesk.com!

>> Stating the the path is invalid.

Stating which path is invalid?

Can you show a screenshot from that message?

>> the values of the paths are pointing to the administrator profile

Are you starting with a predefined profile? (e.g. do you have desktop icons which start AutoCAD with a ARG-file)?

Did you run the installation just from the download without any customizations? Or was the setup prepared e.g. by creating a network setup package with predefinitions.

>> I install Acad as administrator,

Just to make sure: you installed with another user account? Or you installed with the same user account (as now starting AutoCAD), but gave that user admin permissions and then removed these permissions afterwards?

- alfred -

[thunnissen]

I tired 2 shortcuts, one with out any options, and one with /language flag to 'en-us'. 

With the first one I get the message "FATAL ERROR: Invalid Configuration path\filename: c:\users\Administrator\AppData\Roaming\Autodesk\Autodesk AutoCAD 2015\R21\enu\"

With the other shortcut the installer runs only for a few seconds and then I get the error that Acad is not working anymore and needs to be closed.

The software is installed from the administrator account, acad is installed a part from a suite with Revit etc.

[Alfred.NESWADBA]

Hi,

>> Invalid Configuration path\filename: c:\users\Administrator\AppData[...]

it's unusual to get anything pointing to user "Administrator" when you are logged in with another name. Is it possible that you renamed a user account name in Windows? Or what happens if you create a new user locally for Windows, login with that account and start AutoCAD from the Windiws start-menu ==> Autodesk ==> AutoCAD 2015 ==> ...?

>> With the other shortcut the installer runs only for a few seconds and then I get the error that Acad is not working anymore

Can you make a screenshot and upload this, it is helpful to see the type of message and exact wording of the message you are getting.

- alfred -

[thunnissen]

This is the exact error in the event viewer:

Naam van toepassing met fout: acadlt.exe, versie: 26.0.104.0, tijdstempel: 0x53736e4e
Naam van module met fout: accore.dll, versie: 20.0.104.0, tijdstempel: 0x537369fd
Uitzonderingscode: 0xc0000005
Foutoffset: 0x000000000088f697
Id van proces met fout: 0x27c0
Starttijd van toepassing met fout: 0x01d1335576a1003c
Pad naar toepassing met fout: C:\Program Files\Autodesk\AutoCAD LT 2015\acadlt.exe
Pad naar module met fout: C:\Program Files\Autodesk\AutoCAD LT 2015\accore.dll
Rapport-id: b4bfbd7c-9f48-11e5-bbf7-001e0be90e28

The admin account was never renamed and the problem also occurse when and other user logges in. 

[Alfred.NESWADBA]

Hi,

I don't have AutoCAD LT, but it looks strange that your registry points to AutoCAD, while the exception shows that ACADLT.EXE is crashing.

As I don't have AutoCAD LT I don't know if the path in the registry is correct for LT: HKCU\software\autodesk\autocad\ACAD-E001:409

What product exactly do you have installed?

And if anyone out there has LT installed, can the above registry path be verified?

- alfred -

[thunnissen]

The reg path is my bad, made a typo. LT is indeed the installed version. Reg path is also to HKCU\software\autodesk\autocad lt\ACADLT-E001:409