Mouse cursor Jumping in autocad

[jonas9EYFA]

Hello everyone.

I am having a wierd issue with my mouse after i switch from a 1920x1080p monitor to a 3840x1080.

The new monitor is a: Samsung 49CHG90

My mouse is behaving like it lags but thats not the case. I tried setting the variables like shown is some posts here but that is not the case.

I tried to make a quick video about it so you guys/girls understand.

Bear in mind i am not totally educated into autocad so if you have an explanation or how to fix this issue please help me out.

Dosent matter if i use 2d Wireframe or anything.

Have a nice day.

//Jonas Isaksson

[Alfred.NESWADBA]

Hi,

>> issue with my mouse after i switch from a 1920x1080p

>> monitor to a 3840x1080

And if you switch back to 1920x1080 ... all solved?

Can you please start command _GRAPHICSCONFIG and so us a screenshot from that dialog?

- alfred -

[jonas9EYFA]

Here comes from tuner log and also a screen of graph.

I just tried switching back to 1920x1080 but that does not help.

Card name: NVIDIA GeForce RTX 2080
Driver version: 26.21.14.4097
Tuning Date: 2019-10-28
Virtual device: Dx11 (Hardware)
The card and driver meets the recommended requirement.

Display Adapters:
NVIDIA GeForce RTX 2080(Primary)
Intel(R) UHD Graphics 630

Certification:
Hardware Available True
Hardware Recommended True
Status 5
Hardware ID 2
Hardware Feature Level 50
Software Feature Level 50

General Options:
Adaptive Degradation True
Discard Backfaces True
Dynamic Tessellation True
Generate Vertex Normals False
Handedness Right
Maximum LODs 6
Redraw on Window Expose True
Surface Tessellation Tolerance 92
Transparency MediumQuality

Additional System Information:
ComputerSystem
Manufacturer Alienware
Model Alienware Area-51m
NumberOfProcessors 1
TotalPhysicalMemory xxx-xxxxxxxx

Processor
MaxClockSpeed 3600
Name Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
NumberOfCores 8
NumberOfLogicalProcessors 16
Revision

OperatingSystem
Name Microsoft Windows 10 Pro|C:\Windows|\Device\Harddisk1\Partition3
OSLanguage 1053
ServicePackMajorVersion 0
ServicePackMinorVersion 0
TotalSwapSpaceSize
TotalVirtualMemorySize 76867408
Version 10.0.18362

DiskDrive0
Model ST1000LX015-1U7172
Name \\.\PHYSICALDRIVE0
Size 1000202273280

DiskDrive1
Model Micron 2200S NVMe 256GB
Name \\.\PHYSICALDRIVE1
Size 256052966400

DesktopMonitor0
MonitorManufacturer (Standardbildskärmstyper)
MonitorType Allmän PnP-bildskärm
Name Allmän PnP-bildskärm
ScreenHeight
ScreenWidth

DesktopMonitor1
MonitorManufacturer
MonitorType Standardbildskärm
Name Standardbildskärm
ScreenHeight 1080
ScreenWidth 3840

DisplayConfiguration
DeviceName NVIDIA GeForce RTX 2080
DisplayFrequency 60
DriverVersion 26.21.14.4097
PelsHeight 768
PelsWidth 1024

VideoController0
AdapterDACType Integrated RAMDAC
AdapterRAM 4293918720
ConfigManagerErrorCode 0
CurrentHorizontalResolution 3840
CurrentVerticalResolution 1080
DriverDate 20191016000000.000000-000
DriverVersion 26.21.14.4097

[jonas9EYFA]

Can also say i have 64Gb of ram memory in the machine

[jonas9EYFA]

Problem still exist if i change down the resolution on the screen.

Card name: NVIDIA GeForce RTX 2080
Driver version: 26.21.14.4097
Tuning Date: 2019-10-28
Virtual device: Dx11 (Hardware)
The card and driver meets the recommended requirement.

Display Adapters:
NVIDIA GeForce RTX 2080(Primary)
Intel(R) UHD Graphics 630

Certification:
Hardware Available True
Hardware Recommended True
Status 5
Hardware ID 2
Hardware Feature Level 50
Software Feature Level 50

General Options:
Adaptive Degradation True
Discard Backfaces True
Dynamic Tessellation True
Generate Vertex Normals False
Handedness Right
Maximum LODs 6
Redraw on Window Expose True
Surface Tessellation Tolerance 92
Transparency MediumQuality

Additional System Information:
ComputerSystem
Manufacturer Alienware
Model Alienware Area-51m
NumberOfProcessors 1
TotalPhysicalMemory xxx-xxxxxxxx

Processor
MaxClockSpeed 3600
Name Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
NumberOfCores 8
NumberOfLogicalProcessors 16
Revision

OperatingSystem
Name Microsoft Windows 10 Pro|C:\Windows|\Device\Harddisk1\Partition3
OSLanguage 1053
ServicePackMajorVersion 0
ServicePackMinorVersion 0
TotalSwapSpaceSize
TotalVirtualMemorySize 76867408
Version 10.0.18362

[Alfred.NESWADBA]

Hi,

>> Problem still exist if i change down the resolution on the screen

So it is not depending on the resolution (I assume you have restarted AutoCAD after you changed the display adapter's resolution). BTW: have you tested this with the same dwg-file?

You might try within the _GRAPHICSCONFIG dialog to click on "Restore Defaults" (lower left), then restart AutoCAD.

And it may sound silly, but make your crosshair smaller, sometimes it helps 😉

- alfred -

[jonas9EYFA]

I have tried smaller crosshair.

Also resetted to default but nothing is working.

Does the screens refresh rate make anything or what mouse i am using?

Feels like i tried lots os possible solution but so far nothing worked.

The only program that have this issue is autocad rest of my similar programs works like a charm.

[Alfred.NESWADBA]

Hi,

for me the first input "changed to a higher resolution" made sense, as the graphic card then needs more memory.

But turning the resolution back should then solve the issue. As it does not get the performance back there seems to be a different modification done to your hardware/drivers/operating system too ... are you aware of any changes?

One question is open ... did you compare the mouse speed with the same drawing?

- alfred -

[jonas9EYFA · Accepted solution]

I found the solution:D

It had to do with my mouse settings.

The poolingrate of my mouse was at 1000. Lowered it to 125 and now it works like a charm.

Wierd thing to be the problem but will try investigate some in this issue.

Poolingrate is how often mouse reportsback where it is.

But wierd that it has anything with the issue 😄 and only AutoCad had the issue.

If someone can explain why this was so importat with mouse poolingrate please do i can't.

Thanks for all the help.

[Alfred.NESWADBA]

Hi,

great you found it and reported it back!

>> The poolingrate of my mouse was at 1000. Lowered it to 125

Would you mind to show us a screenshot so we can see which mouse you are using and where to modify this setting?

>> If someone can explain why this was so importat with mouse

>> poolingrate please do i can't.

Well, I don't know that, but could imagine what happens ... each movement of the mouse and so the crosshair means AutoCAD has to look at the position of the mouse if there exists an object at that location (to highlight the object) or if there exist multiple objects at that location (to show the SELECTIONCYCLING icon) and a lot more test are done.

When you now tell AutoCAD to select objects 1000 times a second means it blocks the mouse as it can't select that fast ... however, with 125 seconds AutoCAD has enough time to get the selection and proceed.

...just to make sure ... that are just thoughts, not knowing this!

- alfred -

[jonas9EYFA]

I am using a Razer Basilisk mouse it comes with a program called Razer Synapse

I posted an image where to find and change pooling rate of the mouse in Razer Synapse.

I hope this can help someone else that will bump into this issue.

And thank you alot for your help in trying to find the solution.

Alfred.NESWADBA

[Alfred.NESWADBA]

Hi,

thank you for that feedback and screenshot!

- alfred -

[pproestos]

Thanks @jonas9EYFA  you save me.

Yes that was the solution for my problem also.

These forums are priceless.

Take care.

Petros.

[BenCads]

LIFESAVER, thanks man. Went through so many solutions.