KIP 800 Series MFP?--does anyone know much about this machine in regard to skewing and scaling? I have never worked on a KIP. Not sure whether it is 850, 860, 870, or.... I have not seen the machine--it is about 500 miles away. Trying to go with a plan to remedy.
A customer is having a problem with the prints being skewed. My first thought is that the drive roller is pulling more on one side than the other side, so clean the drive roller--BUT, it is a "new" machine so it should not be too affected by usage. ....maybe the roll is somehow feeding unevenly....
Apparently they are unable to get printed items to 100% scale. I would think that would be done in software or possibly the KIP front panel. But I would assume they have set to "no scaling" or 100% scale or whatever. I have no idea presently on this except to tinker with scaling settings.
I have read that leveling these is critical--well, in one instance "out of level" resulted in torn belt. I might hit a KIP forum if I can...I'm not an authorized reseller. This customer is dissatisfied with Konica Minolta?'s customer service. They say they have complained and had service but no resolution. Maybe customer service is thinking user error.
