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Internet Connection Issues w/ ACAD 2012

Anonymous

Internet Connection Issues w/ ACAD 2012

Anonymous
No aplicable

We use a standalone (non-subscription) version of AutoCad 2012 (for the time being...looking to upgrade, but this problem and the number of search results for 'acad no internet connection' make me leary about subscription service).

 

I've followed all applicable troubleshooting presented here:

 

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Meta-licensing.html

 

This issue is making all of our shiny new workstations lock up the same way it did with the old machines.

 

Anyone have any solutions?  Search as I might, I cannot find a solution...

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Soluciones aceptadas (1)
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18 Respuestas
Respuestas (18)

john.vellek
Alumni
Alumni

Hi @Anonymous,

 

I'm sorry that you are having issues in AutoCAD with connectivity. Can you describe in more detail the exact error message. When does it occur? At startup?

 

When did this problem arise as obviously your 2012 is not new.  What else has changed?

 

What is your operating system?


John Vellek


Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

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Anonymous
No aplicable

Hi John,

 

This issue started on a Windows 7 machine I would estimate 1 year ago.  It has persisted with a fresh installation on a brand new Windows 10 workstation.  Both installations were fully updated to service pack 2.

 

I suppose there are two separate issues:

 

1.  An error window appears when attempting to sign in from inside of Autocad.  The error is simply a window that states there is no internet connection after clicking 'Sign in'.  AutoCad runs normally save for issue #2 below.

 

2.  It appears that AutoCad's attempt to hit an Autodesk server for information (Exchange? License validation?) is causing the computer and all programs running to hiccup...freezing for approx. 10-30 seconds.  Recently (last month or so), this hiccup appears to disconnect any open drawings from our company server, resulting in the open file being locked as 'read only' upon automatic re-connection, with a 'save as', rename, original file delete, 'save as' file rename to remedy this.

 

I cannot pinpoint exactly when the freezing began, and I was able to sign in at some point in the past 24 months, but not anymore.  My department has just sort of 'lived' with the problem, blaming the company network for the hiccups until the locking of files as read only began.

 

I hope this makes sense!  I'm a bit fuzzy on the exact timeline...as I said, our network is quirky, and easily the scapegoat for issues when they arise.  Our old hardware wasn't ideal for CAD work.  With our new workstations (2 weeks old) and the issue persisting with a fresh installation on only our machines, and only when AutoCad is open, I think we isolated the problem.

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john.vellek
Alumni
Alumni

Hi @Anonymous,

 

 

The first thing I notice is that you are running AutoCAD 2012 on Windows 10 which is not supported as its development came before Windows 10 was even available. I am actually surprised you were able to get it to install.

 

Are all your workstations Windows 10? Or do you still have some Windows 7?

 

I assume your licensing is all stand alone? (not network licenses)

 

As far as the read-only, that issue is controlled by the OS and not AutoCAD.  I would first check to see that the time is uniform on all machines and then monitor your network for latency or packet loss.

 

I am also assuming that your network storage is on a server and not a NAS?

 

Please give me some more details.

 

It would be very telling to install a Trial of AutoCAD 2017 to see if you have the same issues. Is this a possibility on one of your Windows 10 boxes?

 

 

Please select the Accept as Solution button if my post solves your issue or answers your question.

 


John Vellek


Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

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dgorsman
Consultant
Consultant

Just so we're absolutely clear on this: these problems are with AutoCAD 2012?  And not a new test installation?

 

I don't recall anything making use of the internet in the 2011 release (never installed 2012), except possibly the Infocenter.  Are you disabling that?

----------------------------------
If you are going to fly by the seat of your pants, expect friction burns.
"I don't know" is the beginning of knowledge, not the end.


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Anonymous
No aplicable

Well, the same issues were present on the Windows 7 machines.  Despite the luck we had installing them on the Win10 workstations, the problems are exactly the same.

 

All workstations are identical Win10 machines.  The same was true for the Win7 machines...identical.

 

Yup.  Standalone licenses...4 of them all exhibiting the same errors spanning two windows versions and identical hardware.

 

Yes...network storage is on a server.  Perhaps the local machines and server times are out of sync?

 

We are going to purchase updated software in the next few weeks.  I am currently evaluating Inventor as a possible upgrade for a couple of the 4 machines, and thus have the trials of Inventor LT and Inventor Pro installed on my machine.  I can't say that I've used them enough and saved to the server to definitively say the issue is not present in those trials as well.

 

I will, as you suggest, download the trial and attempt to work in AutoCad 2017 for the next few days, however, we do have one of the new machines running AutoCad 2017 LT, and it has the same issues as mine with 2012.

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Anonymous
No aplicable

Yes...the problems are with AutoCad 2012, standalone licenses, been running for years.  The issue is 'new' as detailed above.

 

Autodesk Exchange is unchecked in options.  I don't see anywhere making mention of the Infocenter in options.

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john.vellek
Alumni
Alumni
Solución aceptada

Hi @Anonymous,

 

Yes, please check the time synchronization.

 

Next, check your firewall settings to make sure that they are not blocking the connections that AutoCAD is trying to use.

 

 

Please also check to make sure that your Users have Local Admin permissions (at least temporarily) in order to verify that this is not at fault.

 

Please let me know how AutoCAD 2017 behaves.

 

 

 

 


John Vellek


Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

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Anonymous
No aplicable

Thanks, John.  We'll go through your links.  I am a computer and network administrator (though more in a hardware support role than an actual network support), so I am always logged into my machine as an admin.

 

The firewall/malware/spyware/AV clients on my machine are not blocking any necessary applications or ports, and the same should be true for all other machines in the engineering department.  (That doesn't mean that another user didn't click 'block' to something necessary on another machine.)

 

I have asked another member of the IT team to verify the time settings on the server and allowed applications/ports on the hardware firewall.

 

We are not using a proxy server.

 

Autodesk 360 was not installed when these problems began.  Because of the Inventor trials, 360 is now installed on my machine and one other, yet all 4 still exhibit the issue, including one with AutoCad LT 2017.

 

Once it's confirmed that the hardware firewall isn't blocking communication, and that the time settings are in sync, I will report back.

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swieciakpawel
Advocate
Advocate

Hello,

 

Beside feedback that @john.vellek already provided for You, I'd also like to add something:

1.  Managing the Security Tab options in Your Internet Properties, could solve Your issue with Read-Only files, as this is common, for Windows, to block by default files originating from outside of Your hard drive.

intset.PNG

2. You can try disabling the InfoCenter, for it was always common (at least for every version I've used) reason for AutoCAD hiccups.

I usually do this by changing the registry value, the Search for name "InfoCenterOn" should always return this one entry, and then You just change the default value from "1" to "0" like on the screenshot.

dsaddd.PNG

 

Kind Regards,
Pawel

 

 

Anonymous
No aplicable

Quick update:  The time on the engineering machines were out of sync with the server.  That problem has been resolved, but it did not affect the problems in any way.

 

Re: your links, John:

 

-no proxy server

-could you possibly elaborate how these security options could cause an issue that would have been present in ACAD 2012?

-we have checked all security levels and should have a clear path through our hardware and software firewalls to the internet barring something buried that we missed

 

As I mentioned above, I am an administrator on my machine and experienced all of the same hiccups at the same time as the other members of my department.

 

I have just begun using AutoCad 2017.  I will keep everyone updated as to how it works vs. 2012.

 

I'm beginning to get a sense that we have multiple issues layered that are manifesting in an old version of AutoCad...

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Anonymous
No aplicable

Bumping this because I cannot find this thread from the forum front...only through my profile.

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john.vellek
Alumni
Alumni

Hi @Anonymous, I am sorry you couldn't find your thread for a bit. It is the result of the boards being consolidated. I apologize for the inconvenience.

 

Tell me this, can you log into your A360 account from inside AutoCAD and through a web browser?

 

Here is an article regarding security concerns. There is a link to a fix for AutoCAD 2012 to fix a vulnerability.

 

it also has a list of required sites. Can you try to ping  each one to verify that your computer is able to see them? If not, I suspect a firewall, Anti-virus/malware, or security settings issue.

 

Please let me know the outcome.

 

Please select the Accept as Solution button if my post solves your issue or answers your question.


John Vellek


Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

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Anonymous
No aplicable

No problem, John.  Thanks for the quick reply.

 

I wrote a quick batch file for pinging those sites.  I'm planning on running it when we see a blip.  I just ran it for 'control' output for this experiment.  Hopefully a blip didn't happen during the execution, but here's what I found:

 

The request timed out for the following:

 

getsatisfaction.com

autocadws.com

nr-data.net

 

I'll do some digging through security and look for anything blocking those addresses.

john.vellek
Alumni
Alumni

HI @Anonymous,

 

I am checking to see what kind of progress you might have made on this issue. Please add a post with your status.


John Vellek


Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

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Anonymous
No aplicable

Hey John.

 

So what we've found hasn't been straight forward by any means.  I've been using the AutoCad 2017 trial for a few days now, and this newest version of AutoCad was signed into my account from the start and remains as such.

 

I went full-on OCD in this effort and asked everyone on our network if they were experiencing the same hangs that we in the engineering department were.  As it turns out, they were.  Now our CEO (who operates as primary in-house IT maintenance), myself (arguably secondary IT maintenance), and our contracted outside network service provider have all been working diligently to try to identify the process(es) that is/are causing the hanging.

 

This further digging revealed some company network gremlins living on the server leftover from a major hardware swap.  I wasn't involved in that upgrade, so I cannot speak to the specifics of where or how these gremlins were present.

 

Of the list of sites you gave me to ping, I am still finding the sites I mentioned above as timing out.

 

All of that said, the hanging has decreased in both frequency and duration.  Seeing as we're currently running different versions of AutoCad (2012, 2017LT subscription, and 2017 trial) and experiencing system hangs at the same time, I'm more inclined to think that the inability to sign into the software was because of the combination of AutoCad 2012 and Win10.  As for the hanging, I think we found reasons other than AutoCad for that.

 

I appreciate all of your time, and everyone elses, but I feel pretty confident in calling this issue addressed.  I might even go so far as to apologize for blaming the network issues on 2012 as, to my knowledge, we haven't found any processes related to Autodesk products that definitively caused the network issues.

 

Now if we could just get HP to service the brand new plotter they delivered to us in November!

 

Thanks everyone!

 

John, seeing as the only issue that we did find that made a noticeable difference (and likely the only one an Autodesk product had a problem with) was the time syncronization, I have accepted that reply as a solution.  I hope that's okay with you.

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john.vellek
Alumni
Alumni

HI @Anonymous,

 

Boy! This sounds like a can of worms got opened. I am glad that you have been able to work through your network issues and hope that once you have all of this cleaned up and tidy that the 2017 products might be considered as viable upgrades for your practice.


John Vellek


Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

Autodesk Knowledge Network | Autodesk Account | Product Feedback

Anonymous
No aplicable

Ooooooh yes.  Worms everywhere from multiple computing cans...

 

As for future Autodesk products, it's just a matter of when.  Thanks again!

Anonymous
No aplicable

Hey, it can be considered as the pretty common problem. As I can tell you from my experience it can be
partly connected with the issues in the wi-fi router you have. Once you get to 192.168.1.1
you can try to figure out what is going on and what have caused a connection issue. You are welcome;)

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