Internal Error: !dbvport.cpp@3269: eHandleInUse

[warren27]

On multiple PC's and happening on a few files we keep getting "Internal Error: !dbvport.cpp@3269: eHandleInUse" and then AutoCAD 2017 crashes. We are running Windows 10 Pro x64 and AutoCAD LT 2017. The files are on a NAS unit. We checked the raid and the filesystem and it is fine. No other files out of over 1,000 drawings on same storage are affected, just this one project. No changes to infrastructure or PCs/software immediately prior to errors occurring.

One of the users can open the same file in 2014 and then repair it, and then they can work on it for a few days and then all users start getting the same errors again.

[imadHabash]

Hi and Welcome to AutoDesk Forum,

>> ....and happening on a few files we keep getting << 

this message usually appear when the data in CAD files needs Audit and Purge (Regapp).i suggest to start Recovering your CAD files to fix the all problems and you will notice the difference after that.

Regards,

[john.vellek]

Hi @warren27,

I am sorry that you are having these issues. Running this configuration (NAS) is actually not a supported one.

Regardless, can you tell me what NAS you are running and what the network Protocols are in use such SMB, SMB3?

Please select the Accept as Solution button if my post solves your issue or answers your question.

[warren27]

Hi @john.vellek,

I believe I may have under reported. I am just referring to NAS as Network Attached Storage. In reality it is a Windows Server 2012 R2 Standard File & Print Server Virtual Machine on VMWare ESXi 6.0 Essentials Plus on top-shelf hardware on a fully gigabit Ethernet LAN with CAT6 home runs. File copies to and from the NVME ssd's on the CAD workstations run at a consistent 118 MB/s which is essentially perfectly maxing out a 1gig pipe.

It is a fully supported configuration.

Seems to be the people in question may have just needed to update ACLT17. I'll know more tomorrow but the one user was actually able to open the files and work on them.

[john.vellek]

Hi @warren27,

That configuration does sound a lot different from the initial explanation 🙂

I suggest taking a hard look at the files themselves with Audit, Purge, Purge>Regapps. If you like, you are welcome to attach a couple to a thread or email to me directly at john.vellek@autodesk.com

Please select the Accept as Solution button if my post solves your issue or answers your question.

[john.vellek]

Hi @warren27,

I am checking back to see if my post helped you with your problem or if you need additional assistance or information. Please add a post with how you decide to proceed and your results so other Community members may benefit.

Please hit the Accept as Solution button if my post solves your issue or answers your question.

[Anonymous]

Hi @john.vellek

I have had the same issue with different files on different versions. the error is:

 INTERNAL ERROR:  !dbmaini-core2d.cpp@1796: eHandleInUse

I've tried recovering and purging the file, but they didn't help.

I found that if I copy all the objects to a new file, the problem would solve. 

But the error is so annoying, cause I lost all I've done on the file since an unknown time. 

I appreciate if you can help me.

[john.vellek]

Hi @Anonymous,

Yes, this kind of problem can be hard to isolate. Moving the content to a new drawing is a great start but the question is how did the corruption occur in the first place?

I suggest that you take a look at any template files that you are using to make sure that they are clean.

Next I would like to know how you access, edit and store your files. For instance, this problem might occur with network latency or a NAS that isn't behaing properly or even a bad sector on your drive.

Please give me some details of your configuration.

[Anonymous]

Hi John,

I am having the same error message on one of my files. This started yesterday and for the life of me am not able to fix this. I cannot open the file and therefore started on a new file and xref the old file and then bind it. Xplode and relink other nested xrefs. Is this a corruption to the file? I have purged, audited the file..and to no luck.

[john.vellek]

Hi @Anonymous,

Please try this file and let me know if it still misbehaves.  Please also run all the clean up steps on each of the xREFS that are attached.

I opened this in AutoCAD 2019 and ran Audit, Purge, -Pur>Regapps and finally an EXPORTOAUTOCAD.

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Anonymous]

Hi John,

Thanks for the swift response. I just managed to fix the issue..it was a more simple solution and an embarrassing one too. I had to update autocad and the problem got fixed. I hadn't realised my updates were not on auto. 

thanks

Shankar