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I need to speak to a human

Anonymous

I need to speak to a human

Anonymous
No aplicable

Is there anyone who knows what the phone number to the AutoCAD support is?  I need to speak to a human being!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Soluciones aceptadas (1)
1.814 Vistas
13 Respuestas
Respuestas (13)

pendean
Community Legend
Community Legend
Are you on subscription? Log in and explore your options on the management page, support link.

Otherwise this is it: start typing and explain the problem please.

JDMather
Consultant
Consultant

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Anonymous
No aplicable

You can usually find good support through the online posts. Try searching for some key words in your question. You can also try AUGI.com - membership is free and the help is good there too. Usually it is something that someone else has seen at some point.

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john.vellek
Alumni
Alumni
Solución aceptada

Hi @Anonymous,

 

Welcome to the Community!

 

If you like, you can schedule a call with support. Otherwise, please explain your question or issue and I will be happy to assist you in obtaining the anser.


John Vellek


Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

Autodesk Knowledge Network | Autodesk Account | Product Feedback

john.vellek
Alumni
Alumni

Hi @Anonymous,

 

Did you get your issue resolved? I haven't seen an update on your post but I am here to help you if I can.


John Vellek


Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

Autodesk Knowledge Network | Autodesk Account | Product Feedback
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Anonymous
No aplicable

I have Autosketch 9.  Need to install in new computer.  I have the original box but the disc is missing.  Can you help?

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Kent1Cooper
Consultant
Consultant

@Anonymous wrote:

I have Autosketch 9.  Need to install in new computer.  I have the original box but the disc is missing.  Can you help?


This Forum is about usage of AutoCAD, not things like installation of it, much less of AutoSketch.  You'd be better off going to the Installation & Licensing Forum to see whether someone there can help.  But since even AutoSketch 10 [the last release] is over 12 years old, I wouldn't hold out much hope....

Kent Cooper, AIA
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Anonymous
No aplicable
Thanks
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CodyAvery8
Community Visitor
Community Visitor

i agree fully we have alot of resources invested into autodesk, i recently had a problem with a simple update download, then the support made some modifications to my folders and compuiter then BAM!!! more problems. all of this automated crap and saying i cant help you professionally or wait for an email is complete crap. 

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dany_rochefort
Collaborator
Collaborator

@CodyAvery8  Your friendly IT departement should be able to fix any issues related to autocad licences, updates and install bugs. Not having a competent IT departement often leads to these kinds of posts.

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simonjohnlacey
Contributor
Contributor

What's a good phone number I can call.  If I am paying this much a year I should be able to call a support line. I live in atlantic time and the call center schedules calls for like 8pm.

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pendean
Community Legend
Community Legend

@simonjohnlacey wrote:

What's a good phone number I can call.  If I am paying this much a year I should be able to call a support line. I live in atlantic time and the call center schedules calls for like 8pm.


Here are ways to open a support case with Autodesk, you can set up a call back time based on availability, they call you, be flexible about days and ensure your region is well identified, you might get something earlier that 8pm:
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Contacting-a-techn... 

 

Need something quicker? Purchase more advanced support levels from Autodesk first (if you qualify, not everyone does):

https://www.autodesk.com/buying/plans

 

Or pay an Autodesk Reseller for that level of support:

https://www.autodesk.com/partners/locate-a-reseller

 

OR... you could just start a new topic, and ask us your fellow product users for assistance (yeah, no one is going to call you or let you call them or the most part).

 

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autoid374ceb4990
Advocate
Advocate

Do you have Autosketch installed and working on your old computer?  I don't know if this will work with Autosketch 9, but I have installed 32 bit AutoCAD R14 on a Win 7, Win 8, and Win10 64 bit computers just by copying the program files to the new computer.  You may need to purchase a program called "Longbow" to get it operating on a 64 bit machine.

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