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Hardware Acceleration message (GRAPHICSCONFIG)

MarkSanchezSPEC
Advocate

Hardware Acceleration message (GRAPHICSCONFIG)

MarkSanchezSPEC
Advocate
Advocate

From what we can tell, we get the attached "Hardware Acceleration" message because our graphics card does not meet recommended criteria per the site: https://knowledge.autodesk.com/certified-graphics-hardware

 

What we wanted to know is if there was a way to know which specific "performance issues" we may experience? We ran the "Tuner Log" from within the "Graphics Performance" dialog. Would that type of information be contained in there?

 

Regards.

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AhmedA.Rahman
Enthusiast
Enthusiast

If your computer does not support the recommended graphics Criteria regarding software release requirements, the software will working slowly, so I suggest installing a lower version or disabling "hardware acceleration"

Ahmed Abdel Rahman
CADD Manager

Autodesk Ambassador GOLD
Autodesk Certified Professional

Please select the Accept as Solution button if my post solves your issue or answers your question.
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MarkSanchezSPEC
Advocate
Advocate

Ahmed,

Did you mean install a lower version of AutoCAD? We cannot do this.

 

We have generally found that turning "Hardware Acceleration" off causes more harm than good. Just now in a test of a large 110MB model in Plant 3D 2018,  having it set "off" resulted in bad performance and objects not displaying using 3DOrbit. With it "On", I was able to orbit without issue. The last sentence in this statement by Autodesk is curious in this regard:

 

Per: https://knowledge.autodesk.com/certified-graphics-hardware

Cards/drivers listed on this page have been tested by card vendors and/or product teams, results have been reviewed by Autodesk product teams. The tests verify that that hardware supports the product features. Cards/drivers that are not listed may still work with the product, but Autodesk has not yet received/verified test results.

 

Perhaps we have a card that "still works with the product"?  It does appear so. I seem to recall some years ago, doing a test on a machine and found that AutoCAD automatically turned "Off" hardware acceleration. Do you think AutoCAD would do that? Perhaps the reason it is left "On" in our environment is because it deems our card to be good enough, albeit not "certified"?

 

Any thoughts?

 

Regards

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pendean
Community Legend
Community Legend

So correct me if I am wrong, in your other identical post, this is a quest by your boss to understand why your video card is reporting a very specific error. If I am correct, Open a support case with Autodesk if you are on subscription and ask Autodesk for help: https://autodesk.secure.force.com/Customer/apex/Case_CustomerPortalLandingPage and https://knowledge.autodesk.com/customer-service/account-management/users-software/support-options/we...

 

You may also not be aware but no one here in these forums is Autodesk, this is mostly peer support, we are all end users such as yourself.

 

HTH

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MarkSanchezSPEC
Advocate
Advocate

We would like clarity on the "Hardware Acceleration On" bubble. The other post was about the "3D Display Performance Notification" message.

 

Your comment on the other post implied these items are related. Thank you for that. I apologize for the related posts but I saw them as distinct messages from our end.

 

In each case we have no specific technical issues to report. We simply wanted some guidance or recommendations on the messages that appear. Is it okay to ignore thesm? Is it recommended to purchase certified graphics cards? Should we work with the cards we have currently and troubleshoot or upgrade if issues are encountered? What have others experienced or what do they know in this regard?

 

As I stated, I am now of the opinion that our cards are fine as evidenced by worse performance with Hardware Acceleration turned off. I also believe that just because a card is not officially certified, doesn't mean it cannot be used for intensive 3D-related work; Autodesk implies this in their wording. But that's just my opinion from what I've read and experienced.

 

BTW, I already did post to Autodesk support, but have not gotten a response as of yet. I will make sure to update this thread if they provide any insight. These forums used to have Autodesk employees, so I guess that changed (once again)

 

Thanks Dean

MarkSanchezSPEC
Advocate
Advocate

To summarize Autodesk support:

 

In short, the message can be ignored. Also, the message can pop up even if you use a video card that is on their list of tested cards but have a newer driver (or older) than what they tested.

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cadffm
Consultant
Consultant
Solución aceptada

>>the message can be ignored.

 

Also, the message can pop up even if you use a video card that is on their list of tested cards but have a newer driver (or older) than what they tested

Sebastian