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Hardcopy Log

jk1173
Advocate

Hardcopy Log

jk1173
Advocate
Advocate

I am using ACAD 2017.  My problem is that blank hardcopy logs are being made in various folders on our server.  I have never had these prior to updating to 2017.  I have the plot log turned off in both the plot and publish options and the plot stamp advanced settings but this doesn't affect the hardcopy log.  What am I missing?

 

Jared


Jared - Sr. CAD Technician

Words to live by: If it ain't broke, you're not trying hard enough.
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47 Respuestas
Respuestas (47)

WLAjem57
Enthusiast
Enthusiast

@Anonymous wrote:

I think I got it to stop....

OP --> Plot and Publish --> General plot options --> System printer spool alert: Never alert (do not log errors)

Full re-start on my machine.

 

*edited to correct my amazing spelling


Thanks, I will try this.

lionel.bekale
Alumni
Alumni

Hi,

 

Welcome back to the Autodesk Community. Sorry about the delayed response. 

As the steps that @Anonymous mentioned seem to solve the issue, I will accept it as solution. 

If anyone has other suggestions, please feel free to share your post. 

 

Regards,

 




Lionel Bekale


Technical Support Specialist


Link Name
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jk1173
Advocate
Advocate

@lionel.bekale wrote:

Hi,

 

Welcome back to the Autodesk Community. Sorry about the delayed response. 

As the steps that @Anonymous mentioned seem to solve the issue, I will accept it as solution. 

If anyone has other suggestions, please feel free to share your post. 

 

Regards,

 


I had this setting already set on my computer, but just found out my other coworkers did not.  I have changed all our settings to match and will see if this fixes the issue.


Jared - Sr. CAD Technician

Words to live by: If it ain't broke, you're not trying hard enough.

Anonymous
No aplicable

@lionel.bekale 

help, it came back.

 

I closed 2019 to work on a project that needs 2017. I finished, and switch projects... so back into 2019. I print my drawing from 2019 and hardcopy.log is back. I double checked my options in 2019 (and in 2017 for fun) and never alert (do not log errors) is set (and plot stamps are still off).

 

WLAjem57
Enthusiast
Enthusiast

@Anonymous wrote:

@lionel.bekale 

help, it came back.

 

I closed 2019 to work on a project that needs 2017. I finished, and switch projects... so back into 2019. I print my drawing from 2019 and hardcopy.log is back. I double checked my options in 2019 (and in 2017 for fun) and never alert (do not log errors) is set (and plot stamps are still off).

 


I'm at a loss. I have no answers on this one.

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Anonymous
No aplicable

I got it to stop again yesterday by launching every version of ACAD on my machine and making sure System printer spool alert was set to Never alert (do not log errors). I figured I was having trouble with the different versions overriding the setting on each other. 

However, this morning it was creating them again in 2019. so I tried _logfileoff and logfilemode 0 (I honestly have no idea what these are doing, I'm desperate).

I also found this but I'm scared to mess with the registry and (see previous comment of I don't know what I'm doing).... aaaaand it is a 14 year old post.. :S

I'm going to try a full restart again and see what happens.

 

(someone should probably removed that 'solved' tag)

bill, how have your tests gone?

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jk1173
Advocate
Advocate

@Anonymous wrote:

I got it to stop again yesterday by launching every version of ACAD on my machine and making sure System printer spool alert was set to Never alert (do not log errors). I figured I was having trouble with the different versions overriding the setting on each other. 

However, this morning it was creating them again in 2019. so I tried _logfileoff and logfilemode 0 (I honestly have no idea what these are doing, I'm desperate).

I also found this but I'm scared to mess with the registry and (see previous comment of I don't know what I'm doing).... aaaaand it is a 14 year old post.. :S

I'm going to try a full restart again and see what happens.

 

(someone should probably removed that 'solved' tag)

bill, how have your tests gone?


Looking at AutoCAD help, I don't know if editing that in the registry would have even fixed it.  The help says that the logfileoff and logfilemode have to do with keeping a text log of all your commands - doesn't have anything to do with plot and hardcopy logs.  I have pretty much given up finding a fix.  I have learned to live with these annoying files, and based on forum searches, this has been an issue since 2002.  I don't know why I suddenly had this happen in 2017, but seems like I'm stuck with it.


Jared - Sr. CAD Technician

Words to live by: If it ain't broke, you're not trying hard enough.

WLAjem57
Enthusiast
Enthusiast

@Anonymous wrote:

I got it to stop again yesterday by launching every version of ACAD on my machine and making sure System printer spool alert was set to Never alert (do not log errors). I figured I was having trouble with the different versions overriding the setting on each other. 

However, this morning it was creating them again in 2019. so I tried _logfileoff and logfilemode 0 (I honestly have no idea what these are doing, I'm desperate).

I also found this but I'm scared to mess with the registry and (see previous comment of I don't know what I'm doing).... aaaaand it is a 14 year old post.. :S

I'm going to try a full restart again and see what happens.

 

(someone should probably removed that 'solved' tag)

bill, how have your tests gone?


Not sure why you would be running multiple versions of the software, or if that even works with the licensing, (I won't go further on that subject). We only have one version of AutoCAD running on our computers, we removed the older versions once we migrated our settings. If we need to, we will save a file down to a previous version to send to other people not running the current versions.

 

I totally agree with being hesitant on messing with the registry. I try to avoid it unless absolutely necessary.

 

Since setting the system printer spool alert to "Never alert (do not log errors)" we haven't had any log files popping up. One thing to note, one of our employees already had that setting and his software was not generating the log files. Only myself and my other colleague. 

 

We are a small office and have only three seats running. it's easy to track where the files are coming from.

 

 

 

 

Since we unchecked the 

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Anonymous
No aplicable

I'm certain our subscription allows for access to previous versions.

I have 2014 because a client's standards includes ad-on tools that only work with 2012-2015 (and I'm about to lose it). I have 2017 because that is what we are using corporately, and 2019 because I'm a beta tester before the company wide roll out.

 

I'm glad to hear that changing "Never alert (do not log errors)" is working. My machine has stopped generating them. We'll see what tomorrow brings. 

 

I work for a company that claims "22,000 employees working in over 400 locations across 6 continents." Someone more important than me who takes care of our servers will eventually start complaining about these 'CAD droppings'. 

 

http://www.penwill.com/cadgall08.html

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dpattersonnz
Contributor
Contributor

Hi H.Sullivan just curious, did this fix the issue, setting the printer spool alert to “Never alert (do not log errors)” ?

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Anonymous
No aplicable
It did not work for me. The HARDCOPY.LOG file still gets created whenever I
plot a file that has a "strange" plot device saved in the dialog. ("Strange"
meaning a plotter that does not exist on our network.)

It wouldn't be such an inconvenience if the file wasn't locked, forcing me
to completely close and restart Autocad before being able to delete it.

Anonymous
No aplicable

@dpattersonnz  It mostly worked. 

 

Most of the time hardcopy.log files are no longer being created. However, as @Anonymous said if there is a legitimate plot error/warning it creates a hardcopy.log file. Yes, it is annoying to have to close ACAD to delete the .log file. Yes, a .log file is unnecessary because a print error/warning popup already exists in ACAD. BUT I figure this is as good a solution as we'll get so I've moved on.

dpattersonnz
Contributor
Contributor

That explains a lot, thank you @Anonymous and @randrusz 
I notice there are a bunch of defunct .pc3 files that need cleaning up and these are the likely culprit.

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nrz13
Advisor
Advisor

Was a solution ever found for this problem?  I've created a post for the same issue happening in AutoCAD 2020.


Work:  AutoCAD 2022.1.3, Windows 10 Pro v22H2 64-bit, Intel Core i7-8700K, 32GB RAM, Samsung 960 Pro SSD, AMD Radeon Pro WX 5100, 3 Dell Monitors (3840x2160)
Home: AutoCAD 2022.1.3, Windows 10 Pro v22H2 64-bit, Intel Core i7-11700, 64GB RAM, Samsung 980 Pro SSD, NVIDIA Quadro P2200, Dell Monitor (3840x2160)
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jk1173
Advocate
Advocate

At least for me, this is still an ongoing issue.  We are currently running 2018 and planning to upgrade to 2020.  I've had this issue since the 2017 version.  The suggested setting changes either don't make a difference or seem to only fix the problem for a short period.


Jared - Sr. CAD Technician

Words to live by: If it ain't broke, you're not trying hard enough.
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WLAjem57
Enthusiast
Enthusiast

I haven't found a solution. Interesting that it still occurs in 2020. we haven't made the jump from 2019.

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lionel.bekale
Alumni
Alumni

Hi @nrz13

 

Thanks for bringing this to our attention. 

I will reply to your post AutoCAD 2020 Creating Blank hardcopy.txt Logs

 

Regards,




Lionel Bekale


Technical Support Specialist


Link Name
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nrz13
Advisor
Advisor

What's interesting is that I never experienced this issue in AutoCAD 2018.  Based on some of the posts above, I suspect it only occurs on systems with multiple versions installed.


Work:  AutoCAD 2022.1.3, Windows 10 Pro v22H2 64-bit, Intel Core i7-8700K, 32GB RAM, Samsung 960 Pro SSD, AMD Radeon Pro WX 5100, 3 Dell Monitors (3840x2160)
Home: AutoCAD 2022.1.3, Windows 10 Pro v22H2 64-bit, Intel Core i7-11700, 64GB RAM, Samsung 980 Pro SSD, NVIDIA Quadro P2200, Dell Monitor (3840x2160)
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jk1173
Advocate
Advocate

In my case, we have never run more than 1 version of AutoCAD on a computer at one time.  We have migrated settings between versions.  I know some have issues with incorrect settings and other problems when migrating.  I wonder if the mysterious setting was changed somehow and migrating messes up the new version?  When I get 2020, I might try from square one and see if the issue remains.


Jared - Sr. CAD Technician

Words to live by: If it ain't broke, you're not trying hard enough.
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WLAjem57
Enthusiast
Enthusiast

We skipped over 2018 and went right to 2019 from 2017. So I have no experience with that. We only run one version on our workstations.

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