Fatal error when I look at plot preview

Fatal error when I look at plot preview

kcallahanV8Q5A
Explorer Explorer
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Message 1 of 5

Fatal error when I look at plot preview

kcallahanV8Q5A
Explorer
Explorer

I keep getting the following message when trying to plot to PDF and clicking Preview.

Fatal error: Unhandled access violation reading 0x25282020 exception at 3926CA27h

Can't find any results on the web for that specific code. 

I'm plotting 11x17 construction drawings for buried fiber. Usually happens when plotting the route map, which contains a large screenshot from google maps. Usually happens a couple of times per day. If I open CAD back up without restarting my computer it happens again immediately. The route maps are the most common troublemaker, but it happens at least once a day no matter what I'm working on, and not always when plotting. Not sure if it's the same error every time. 

Running CAD 2019 on a Dell laptop with windows 10, 16GB RAM, i7 8750h, GeForce GTX 1050ti, with a Dell D6000 docking station going to three monitors. 

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Message 2 of 5

Alfred.NESWADBA
Consultant
Consultant

Hi,

 

>> when trying to plot to PDF

Which driver do you use in the PLOT dialog?

Have you migrated settings from previous AutoCAD release(s)?

 

- alfred -

------------------------------------------------------------------------------------
Alfred NESWADBA
ISH-Solutions GmbH / Ingenieur Studio HOLLAUS
www.ish-solutions.at ... blog.ish-solutions.at ... LinkedIn ... CDay 2025
------------------------------------------------------------------------------------

(not an Autodesk consultant)
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Message 3 of 5

kcallahanV8Q5A
Explorer
Explorer

Not sure about the driver, but here's a screenshot of my plot settings. And this is a fresh install of cad with no migrated settings. 

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Message 4 of 5

Alfred.NESWADBA
Consultant
Consultant

Hi,

 

you have selected "Adobe PDF.pc3" ... please change that to device to "DWG to  PDF.pc3"

 

20190102_012035.png

 

- alfred -

------------------------------------------------------------------------------------
Alfred NESWADBA
ISH-Solutions GmbH / Ingenieur Studio HOLLAUS
www.ish-solutions.at ... blog.ish-solutions.at ... LinkedIn ... CDay 2025
------------------------------------------------------------------------------------

(not an Autodesk consultant)
Message 5 of 5

kcallahanV8Q5A
Explorer
Explorer

Thanks. I'll try that for a few days and see if it stops crashing. 

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