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failed install using 2015 and .net 4.6

JamesMaeding
Advisor

failed install using 2015 and .net 4.6

JamesMaeding
Advisor
Advisor

I know this is not a new topic, but the threads on the subject are long and this DG makes it impossible to follow them.

Also, may items are checked as solutions that have nothing to do with the issue.

 

So everyone is seeing that if your computer has .net 4.6 installed, there is no .net 4.5 as it gets upgraded.

Additionally, you cannot install 4.5 as 4.6 prevents it.

 

The solutions I have seen are:

1) to disable 4.6, through some hoops that might be ok for one smart user, but useless for cad managers.

2) edit the .msi files using orca to kill out the .net 4.5 checking, as 4.6 is just fine as long as you have that.

 

I am trying the second method, and editing the msi's is not really hard. There are about 8 you have to edit for something like the suite IDSP.

Its mostly the autocad and verticals, not 3ds max or the non-cad ones. You do have to search for all the .msi's, not just the main ones in main folders.

Its not working for me yet, with new installs, and also repairs. I'm looking into it.

 

Anyway, what are most people having sucess with? this is 2015 related, I think 2016 does not have the issue.

 


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KMLCAD
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Hello jmaeding, since this case was escalated to Salesforce, please be sure to make any correspondence to the salesforce agent as they will now help you resolve your issue.


Kevin.L

Customer Service Technical Specialist

Installation and Licensing Forum | Up and Ready Blog | Up and Ready Webinar
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JamesMaeding
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the sales force? Was that a star wars joke?

If you read the post, I am asking what others are doing. No idea what that reply meant.


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Discussion_Admin
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@Anonymous wrote:

the sales force? Was that a star wars joke?

If you read the post, I am asking what others are doing. No idea what that reply meant.


That means through your subscription\ADN this post was auto escalated to support (they use a Salesforce integration).

 

The request was for you to communicate with them when they contact you.

 

You might get a better "discussion" on this in the AutoCAD  boards.

 

Thanks
Discussion_Admin

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JamesMaeding
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why would autodesk take this discussion offline? That makes no sense.

 

 


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Discussion_Admin
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Most likely to try and solve your issue.


I said before a"discussion"on this is topic probably better suited to the AutoCad board

 

Would you like me to move this thread there? It will not interrupt the support case.

 

Thanks
Discussion_Admin

 

 

 

 

 

 

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JamesMaeding
Advisor
Advisor

I would want the thread wherever is most appropriate.

Are you saying this board is not visited enough to get the exposure I would want (lots!) ?

 

If so, please do move it.

Also, maybe its time to shut the board down. My topic is absolutely an installation issue, so I would say I chose right.

No point in fragmenting things though if people are not using the board.

thanks


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JamesMaeding
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so get this. I get a reply from autodesk support, asking to set up a remote desktop session to try to solve the problem.

Uh, I never said there was an unsolved problem.

I asked people here, and Autodesk, which solution they are choosing in real life.

I kind of feel like there is a language barrier going on, as I was very clear about that in my original post.


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Discussion_Admin
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Not a language barrier just a miss placed post as I have stated before.

 

They are just trying to solve your issue

 

If you do not want official support you can close the case and as I have asked before you before let me move this to the AutoCAD board you are not going to get a lot of discussion on theories here.  

 

Thanks
Discussion_Admin

  

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Discussion_Admin
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@Anonymous wrote:

I would want the thread wherever is most appropriate.

Are you saying this board is not visited enough to get the exposure I would want (lots!) ?

 

If so, please do move it.

Also, maybe its time to shut the board down. My topic is absolutely an installation issue, so I would say I chose right.

No point in fragmenting things though if people are not using the board.

thanks


It is just not the target audience you are looking for

 

moving the post

 

Thanks
Discussion_Admin

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JamesMaeding
Advisor
Advisor

Thx for moving it.

I meant the email support (not you, the admin) I got must be suffering from a language barrier, as he offered to help figure out why the installs fail, when I had clearly stated we knew exactly why they fail, how to fix them, and that I wanted to see who was choosing what solution.

To not understand that can only be because he was not clear on what I said.

So its great they want to help me, but they can start by actually reading and understanding the post.

 

That might sound rude, but this is a service we have paid for, and autodesk is claiming they are doing great at.

Communication is part of that. Who on the autodesk side is pressuring these support guys to just reply with anything?

That wastes both sides time.

 

As far as this post being moved, are you saying the installation group is dying?

My issue is clearly an installation one, like, a ringer.

If that group should not get it, it should be closed. How can you conclude anything else?

 

 


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JamesMaeding
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so an update on the issue.

Autodesk support told me they expect us to talk to them to figure out what to do on a particular environment.

That would be ok for the first few rounds of when the issue was discovered, but we know exactly what is causing the issue, and I believe how to fix it.

 

The idea of uninstalling .net 4.6, or hacking the reg to trick windows into not seeing it, is way out of the range of reality for people supporting more than say 10 users.

The only real solution seems to be editing the .msi files using orca, and that is very easy to do.

I did that for our IDSP and it worked perfect (win 7 64 bit and win 8) I did not try on 10 yet.

 

But is anyone finding that does not always work?

 

One issue I am seeing is a repair install seems to hang on the 4.6 issue, and that implies I did not fix the msi's in the folder where the install was done, or that there is another mechanism involved. working on that.

 

We need to hound Autodesk on this, to fix its install media and re-release it. Tons of places are on 2015, and we get that it would have been hard to foresee the issue.

To ignore it is a new level of customer whipping though.


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