Error Report Not Responding

[Anonymous]

I have AutoCAD 2019 Educational installed on my dell xps 15. Basically every time I use it, the software crashes and gives me a fatal error message after using it for only a few minutes and only using very simple commands such as line and circle. Every time this happens, I report the error to Autodesk so they can try to fix it, but every time I do this my computer then freezes up, I can't close out of AutoCAD, nor can I even restart my computer. I am then left with one option, which is to force shut down my computer while AutoCAD is still open and waiting to respond, which I'm afraid might be bad for my computer over time. I would like to get this error fixed and hopefully not have this problem each and every time I use AutoCAD. My computer's processor and GPU are much more powerful than those of other computers that I have used both AutoCAD and Solidworks on, so I'm not sure why I'm having so much trouble with AutoCAD. Thanks for your time.

[Alfred.NESWADBA]

Hi,

>> nor can I even restart my computer

BlueScreen and the situation that <CTRL><ALT><DEL> does not work is nowadays a sign for defect hardware and/or drivers. Try to update your operating system, your drivers, also AutoCAD, that would be my first step.

- alfred -

[john.vellek]

Hi @Anonymous,

I see that you are visiting as a new member to the AutoCAD forum. Welcome to the Autodesk Community!

 @Alfred.NESWADBA is correct that this is more likely a system issue than one specific to AutoCAD.  If you can provide a NFO, I am happy to look at how your computer is configured.

If your data needs to be private or confidential, please email it directly to me at john.vellek@autodesk.com and please include a link to this thread in your email.

[john.vellek]

Hi @Anonymous,

Thanks for sending me your NFO.

I see that both the Intel UHD Graphics 630 and the Nvidia GeFOrce GTX 1050 Ti are using OEM drivers. I suggest that you consider using drivers from those manufacturers rather than the Dell versions.

I also see that your McAfee security software is throwing errors in your error log.  Can you try getting this resolved and see if you continue to experience the performance issues?

It would also be worth disabling the security software temporarily from Task Manager to see if performance changes.  You might need to add some exceptions to the security software.

Please also tell me where you save your files. I do not see a network connection in your NFO. Are you saving locally?

Please select the Accept as Solution button if my post solves your issue or answers your question.