Error pop up

[Anonymous]

Has anyone seen this error its a pop up with a bunch of random symbols when starting cad 2018 

john.vellek has embedded your image(s) for clarity

[john.vellek]

HI @Anonymous,

I have NOT seen this. Do any other dialogs in AutoCAD or other applications display like this?  I am wondering if a Windows System font is not present or damaged.  

Did this been working OK until just recently? What happens if you click the OK? Does everything else behave properly?

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Anonymous]

Hi it just started happening and when you click okay everything seems to be fine. Its driving the designer crazy so id like to fix this. Thanks for the help! 

[john.vellek]

Hi @Anonymous, If you log on instead of your user, and you start AutoCAD, does this still happen?

If so, a simple Reset Settings to Default might fix this quickly.

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Anonymous]

Hi that didnt work we still get the pop up, any other ideas? 

[john.vellek]

HI @Anonymous,

When you logged on did it still happen?

Do you have more than one language installed on the computer?

Is A360 Desktop installed? Try removing that application.

Also, when AutoCAD does get beyond this point, is your user logged in (top right of the AutoCAD window)

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Anonymous]

Hi i dont see the a360 installed only 1 language installed the user wasnt logged in on the top right 

[Anonymous]

You can see here the same text along the bottom 

[Anonymous]

We also cant open a drawing by using a double click that error pops up then the drawing doesnt open. We can use file open to open a drawing. 

[john.vellek]

Hi @Anonymous,  Is the strange characters being caused by a language pack that is installed? Can you remove it to see if gets corrected?

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Anonymous]

Hi there is only one language pack English. I changed the language for non-unicode programs to english.

I cant think of anything else to check this is a tough one! 

[john.vellek]

Hi @Anonymous,

Does a Reset Settings to Default fix the problem?

[Anonymous]

No same result 

[john.vellek]

Hi @Anonymous,

Did you try the Reset Settings to Default?

Has this always been happening or did something change after something in your computing environment change?

As far as the Double-click to open, in Windows Explorer, select a dwg file and rt-click. Then use the Open With and select DWG Launcher.

Does the let you open the files now?

Please select the Accept as Solution button if my post solves your issue or answers your question.

[john.vellek · Accepted solution]

Hi @Anonymous,

Since this apparently is happening on more than one workstation, is it possible to do a clean uninstall and reinstall on one of the workstations?

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Anonymous]

Hi lets close this up I think ill have the user do a clean install and go from there. I feel like he has a bad addon. Thanks so much for all the help! 5/5!