Help
I produce a lot of drawings for the work that I do.
All of a sudden one of my clients is unable to open my dwg files.
It comes up with 'drawing file is not valid'
They have tried opening the file in Inventor and that has failed as well.
I have tried saving as 2000, 2010, 2013 all to no avail.
I am working in Autocad 2016 as 2017 will not run on my desktop computer.
Other clients with exactly the same files have no issues at all.
Any suggestions ?
Thanks
Andy Gibbs
Solved! Go to Solution.
Solved by AndyGibbsUK. Go to Solution.
The issue is that it will work on most Autocad 2017 setups but not on the one particular suppliers.
The file works fine for most people but not for the one particular supplier.
What could be different in their setup that would cause this ?
The file is purged and audited so has not errors that I can find and it does not matter what type of DWG I save it as, it still won't open.
The version saved as a 2000 version could be recovered but the recovery process deleted the main contents of the drawing so left a blank page.
you wrote (..The file works fine for most people but not for the one particular supplier.)
what version of AutoCAD does he had?
Saving as older versions is not the correct way to do it. You should export. This will convert newer objects and features to ones that the older versions recognize.
Don't know if that will help with the problem at hand but it might.
can you ask that supplier to send one of the files that won't be opened to check these file on your office and see if it open?
Waiting your respond..?
it's seems fine with me
final trial from my side ( what happened if they open files from OPEN command not double click or any other way? )
@AndyGibbsUK wrote:
2017.
The file shows correctly as a preview before it is opened.
FYI -- that really doesn't mean anything about the dwg contents -- Acad saves a raster snapshot as a thumbnail as part of the dwg, so the preview is looking at that, noit the ACAD entities in the file
Hi @AndyGibbsUK,
I suggest running -PURGE>Regapps and then an EXPORTtoAutoCAD OR aecTOacad to see if that resolves the issue for them.
Having spent the day trying to fix this I have discovered this morning that the company involved have changed their server to Windows Server 2016.
Somewhere in their server the attachments are being corrupted as I can send all of the files by We-transfer and they work with out any issue.
Thanks for all of your help on this.