Contact your administrator to request permission to use this product

[Anonymous]

I have used Autocad 2016 with one year license. But today when I start Aitocad recieve logining window and after type my id and pass recieve window "Contact your administrator to request permission to use this product" You can either enter a new Serial Number and then click Activate< or sign in as different user after cliking button below

In 3 text field I see my serial number but button 'Activate' is disabled.

Be kindly to help me for resolve is issue

TIA

[camilo.lemos · Accepted solution]

Hi @Anonymous and welcome to the Autodesk Community!

I wasn't able to find any products linked to your email address. You may need to log in using the email address used to purchase the product and follow these steps:

Adding or Removing Users in User Management

Setting User Permissions for Products, Services & Support

I hope this helps!

[Anonymous]

Thank for quick reply,

I have not Users function in Managment tab.

I have purchased this product from local seller. And after receiving License Certificate create the autodesk account.

[camilo.lemos · Accepted solution]

When you purchased the product you will have needed to give your reseller an email address to register the product. That is also the email address you need to use to log in and assign seats to users in order to be able to activate.

I suggest you contact your reseller to clarify the email address used to create your account.

[Anonymous]

Hi I got offer from internet site hereunder
http://www.ausellers.com/autocad-architecture-c-24.html
Offering me AutoCAD Architecture 2011 for my business use one user
and they advised that they will get license for me through Autodesk and I will have a legal license to use the software for my business in Australia
I wanted to double check if this is legal
Tahnks

[Anonymous]

---

@Anonymous wrote:
Hi I got offer from internet site hereunder
http://www.ausellers.com/autocad-architecture-c-24.html
Offering me AutoCAD Architecture 2011 for my business use one user
and they advised that they will get license for me through Autodesk and I will have a legal license to use the software for my business in Australia
I wanted to double check if this is legal
Tahnks

---

who do you mean by my administrator

---

---

@Anonymous wrote:
Hi I got offer from internet site hereunder
http://www.ausellers.com/autocad-architecture-c-24.html
Offering me AutoCAD Architecture 2011 for my business use one user
and they advised that they will get license for me through Autodesk and I will have a legal license to use the software for my business in Australia
I wanted to double check if this is legal
Tahnks

---

[Anonymous]

Hi,

I have recieved link from my reseller 

https://registeronce.autodesk.com/prodreg/beginRegistration.action, for registration of product but after typing Serial Number in field press next then see nothing no other steps to continue registration process  

Spoiler

[simona.golisciano]

Hi @Anonymous,

Could you please send me your serial number by Private Message (click on my username simona.golisciano and then on "Send this user a Private Message")? Please also include the e-mail address you used to create your account.

I'll check what type of license you purchased and if your account is correctly associated to this license.

Thank you,

[Anonymous]

Thanks Guys, Problem solved

[Anonymous]

Hi can you do it for mine too?

Im having the same problem / getting the same prompt and the activate button is disabled, but i am the one who purchased the software.

[Anonymous]

Maybe you will try to regiter you product here:

https://registeronce.autodesk.com/prodreg/beginRegistration.action

[Anonymous]

Ive already gone that route and am still not able to use my programs..

[david_aspeitia]

Im having the same issue. My autocad worked for one day. It is now asking me to contact administrator, I am the only one on the account and have only used one email address to activate my license. 

Its impossile to reach anybody at autodesk!

Any thoughts?

[lynn_zhang]

Hi @david_aspeitia Welcome to Autodesk Community!

Sorry for the issue with your subscription and we apologize for the inconvenience this has caused. I checked your subscription account and it seems all has been set up correctly. Could you please try again and see if you could access the product?

[Anonymous]

I am having this exact same problem.  Purchased a 1-year AutoCAD LT subscription, was able to use the product for one day, and now it will no longer let me access the program (with the message above)

[Anonymous]

Hi
Thanks for your email
Still didn't work
Last year I did my subscription through A2K
This one is directly with Autodesk
Can this be an issue
Also I didn't receive the license

Thanks
Ehab Youssef
0452548706

[jeffrey.sin]

Hi @Anonymous and @Anonymous

Apologies for the inconvenience. We are currently looking into this incident and working on fixing it. We will update you once again as soon as the issue is resolved. We greatly appreciate your patience on this matter. 

Thank you, 

[david_aspeitia]

Unfortunately, clients arent very good with patience. Its funny how that
works.