Contact Email Address for Autodesk Subscription Support

[Anonymous]

I'm posting this here as haven't had any luck trying to find a suitable email address on the Autodesk website to allow me to contact someone that can help. I am trying to contact support as it appears my Reseller who advised they had updated my subscription last year for the 2017 version has not and they now appear to either have gone out of business or are very good at ignoring my emails and phone calls! Anyone out there have any suggestions?

[Alessandra.G]

Hi @Anonymous,

We checked your license for AutoCAD 2016 and indeed it does not have a subscription anymore and now it is no longer possible to renew your subscription.

Would you have a proof that states that you sent the order to your reseller?

Regards,

[Anonymous]

Hi Alessandra. Although most of the communication was over the phone I do have a confirmation email from them confirming our conversation. I have written out a detailed overview of the conversations and a copy of the confirmation email received. Am I able to forward that on to an email address as content is perhaps privacy sensitive and I don't really want to be naming and shaming on the forum!

Thanks for your help

Georgie

[Alessandra.G · Accepted solution]

Hi @Anonymous,

I’ve opened a support case # 12032829 on your behalf so that you can send me all you have on your issue.

Regards,