Cannot Find a dll

[Anonymous]

Hi,

I am having an issue with my AutoCAD software. I am trying to use my “Raster Tools” ribbon and every time I click a button I get a message “c:\program files\autodesk\autocad raster design 2014\aeciibui57.arx cannot find a dll or other file that it needs.

Unknown command "IMATCH".”. I haven’t had any trouble with it until today. I tried to look for solutions online but can’t seem to find any. Please help.

Thank you,

[john.vellek]

Hi mbiernacki,

Since you are seeing a missing DLL problem when trying to use RasterDesign inside AutoCAD,let's try having you log into your workstation as a different user (Power user or local administrator). Try running the command to see if it works. If that is the case, your user profile has been altered and you can Reset your Settings to Default to fix the issue.

Please post your results.

Please hit the Accept as Solution button if my post fully solves your issue or answers your question.

[Anonymous]

Hi John,

I tried to log in as a different user and that didn't work either. I even reset my own profile just to see what would happen and I still have the same issue.

[john.vellek]

Hi mbiernacki,

Is it possible to do an Un-install and re-install the product? That should likely fix the issue. If not, do you have the ability to roll back your workstation to just before this started happening? Please post your results here so I can continue to work with you.

Please hit the Accept as Solution button if my post fully solves your issue or answers your question.

[Anonymous]

Hi John,

I can reinstall the software but I need my IT manager to do that and he is not in the office today. I will have him do that when he is available and see what happens. 

[john.vellek]

Good morning mbiernacki,

I am checking back to see if your re-install has fixed the issue. Please post your results.

Please hit the Accept as Solution button if my post fully solves your issue or answers your question.

[Anonymous · Accepted solution]

Hi John,

Brad from Autodesk contacted me with an article tha provided how to fix the issue. I was able to follow the instructions and it worked. Below is the article incase anyone needs it as well.

https://knowledge.autodesk.com/support/autocad-raster-design/troubleshooting/caas/sfdcarticles/sfdca...