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Can not update software using Autodesk Desktop App or AVA Virtual assistant

LucasCascardo4003
Community Visitor

Can not update software using Autodesk Desktop App or AVA Virtual assistant

LucasCascardo4003
Community Visitor
Community Visitor

I am constantly in awe in how poorly Autodesk supports their users by supplying garbage software installation tools. I have yet to get Autodesk Desktop App to work consistently, if at all, while paying a premium for their suite. Using a Xeon E-2276M with Windows 10 provides the same user experience as an 8 year old Windows 7 machine, constant problems. My favorite troubleshooting tip is 'Try a wired connection', do they realize it is 2020? Why is it that my Adobe suite updates problem free, is there something that I am missing here. Fortunately, I'll be able to speak with someone 12 hours from now via phone or in 2 days via email.

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Moshe-A
Mentor
Mentor

@LucasCascardo4003  hi,

 

Go to tray (status bar) , right click Autodesk Desktop App and choose  Exit than go to add/remove programs and uninstall Autodesk Desktop App >> go here <<  and install the program again

 

cheers

Moshe

 

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