Autodesk Knowledge Network

[doug.andersen]

Anyone know why the knowledge network is missing info? 

I use the site daily and a majority of the responses come up "page not found" 

[imadHabash]

Hi,

for me it's work fine and without problems , you may need to reset your net connection . 

[kadmonkee]

could be network or internet issues from your side clean out your temp files and cache from your Browser (google, Firefox, IE11)

[doug.andersen]

Thanks! Just tried and same result, page not found. Try "customer service topics then manage software users"

[doug.andersen]

Thank you! Tried but same result. Try customer service topics then manage software users..

[john.vellek]

HI @doug.andersen,

Quite honestly, when I am not sure if a topic exists or the exact verbiage, I use Google to search and it works faster and better than the AKN search engine for me.

Give that a try and let me know if it behaves differently for you.

Please select the Accept as Solution button if my post solves your issue or answers your question.

[doug.andersen]

Thanks for the tip! I usually do the same but ended up putting AKN on my favorites bar as I use it daily. Still have "page not found" both ways.

[john.vellek]

Hi @doug.andersen,

Try searching on "manage user account" and see if that gives you what you are looking for.

[doug.andersen]

Thanks for the tip, tried it and then clicked on the first three options, (managing users & permissions, adding or removing users, (classic view), and named users). All three came up page not found.

[gotphish001]

It seems to me they change a section but not every link seems to get fixed to the change. The data base gets fixed eventually. I usually just do what John suggested and just google what I am looking for. Most of the time the knowledge page comes up in the search anyway even if I'm looking for a forum post about something.

[doug.andersen]

It's a bummer because I use the site every day to help with customers and provide information. Oh well. Thank you for all the advice!

[john.vellek]

Hi @doug.andersen,

I will try to contact the proper team and see if they can shed some light on why these pages are no longer available. In the mean time, I am probably the wrong guy to ask about the account stuff but ask away and I will try to assist.

[imadHabash]

just as a try ... if you click here >> Click << is the same problem ? 

[doug.andersen]

Thanks for any assistance!

[doug.andersen]

I get the home page, then type in keywords User Management in the search box and get options, (Managing Users & Permissions, Adding or Removing Users, (Classic View), and Adding or Removing Users, (New View). These all come up page not found when I click on them.

[john.vellek · Accepted solution]

HI @doug.andersen,

Apparently we are doing some manintenance and rearranging and it is taking a bit longer than expected.

Please try these links and let me know if they work properly:

https://knowledge.autodesk.com/customer-service/account-management/users-software/add-remove-users/a...

https://knowledge.autodesk.com/customer-service/account-management/account-profile/get-started/user-...

Please select the Accept as Solution button if my post solves your issue or answers your question.

[doug.andersen]

Awesome, both worked! Thank you for the help!!