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AutoCAD freezes at startup on Windows 10

Anonymous

AutoCAD freezes at startup on Windows 10

Anonymous
No aplicable

hey team,

I'm hoping someone has had similar issues. I have multiple networked AutoCAD 2016  having intermittent issues with freezing for a few seconds every few minutes.

Its a **** frustrating issue as it seems to have no rhyme or reason.. those using AutoPLANT V8I are by and large unaffected.

Machines are spec'd well

Intel core CPU 2.70ghz

32gig ram

64 bit operating system

timeout increased to 10000000 in registry variable.

Windows 10 version 1703 (os build 15063.0)

 

Its an issue that has been with us for a couple of months and about the same time as machines were rolled out with windows 10.

 

Software : Autodesk AutoCAD 2016 SP1 x 64 BIT with network license.

Things I have done are

1.disabled A360

2.disabled the communication centre with regedit changing 1 to 0

3.disabled hardware acceleration.

4. confirmed autoCAD is pointing to the best graphics card (ie. non intergrated graphics card)

5. made sure "autodesk content service" is disabled

 

I am unclear if its a windows patch or something deeper... while it may seem to be a small issue, thru the course of a day it equates to lost time..

any insight / thoughts would be appreciated.

cheers

 

 

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jayhar
Advisor
Advisor

let us try

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Progra...

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john.vellek
Alumni
Alumni

Hi @Anonymous,

 

I am sorry you are experiencing this startup issue.  Here is an article that explains many of the possible causes for this to happen.

 

I suggest you also try to start up in a diagnostic mode (MSCONFIG) to see if turning off everything corrects this issue.

 

When AutoCAD tries to launch does it appear to get past the license check?

I suggest also considering updating one of the Windows 10 systems to the 1803 version to see if that fixes this problem.

 

If you would like to provide a NFO file I can see more closely how one of your workstations is setup.

If your data needs to be private or confidential, please email it directly to me at john.vellek@autodesk.com and please include a link to this thread in your email.

 

Please select the Accept as Solution button if my post solves your issue or answers your question.

 

 


John Vellek


Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

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Anonymous
No aplicable

good morning, the AutoCAD starts fine albeit a little slowly sometimes and all functions appear normal. its during the course of a session that the freezing occurs.

cheers

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john.vellek
Alumni
Alumni

Hi @Anonymous,

 

If the freeze happens during a drawing session, is it only in certain files or all drawings?  Does a certain command trigger the behavior?

 

The next time this happens, check your Task Manager and see if there is any unusual activity happening?

 

 

Please select the Accept as Solution button if my post solves your issue or answers your question.


John Vellek


Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

Autodesk Knowledge Network | Autodesk Account | Product Feedback
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