AutoCAD 2023 Freezing When Using AutoTurn In Specific File

[GrahameB]

We received a file from an Architect and need to run a truck turn. We do this all the time. Unfortunately the AutoTurn freezes and we have to CTRL-ALT-DEL and shut AutoCAD down using Task Manager. There is no error message.

The file in question has been cleaned-up by performing the following commands: PURGE, -PURGE, KILLZOMBIES, OVERKILL, blocked the entire contents of the drawing and we have copied the entire contents into a new drawing file, still freezes.

Any other drawing we try the AutoTurn in works just fine, as it usually does.

Any suggestions on how to "clean" the file further would be appreciated.

Thank you,

Grahame

Windows 10 Pro 22H2, Build 19045.2251

AutoCAD 2023.1.2

AutoTurn 11.0.4.115

Processor: Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz 3.00 GHz

RAM: 8.00GB

64-bit

[paullimapa]

time to get the developers of AutoTurn involved so they can troubleshoot the problem as well:

https://www.transoftsolutions.com/contact-sales/?utm_source=Google&utm_medium=Adwords&gclid=Cj0KCQiA...

[Kent1Cooper]

Is there any way to know whether the problem is with AutoCAD or AutoTurn?  Does Transoft Solutions have something like a Forum where you can ask about it?  Maybe other users of it have encountered the same thing.

[GrahameB]

@Anonymous, I have contacted Transoft Solutions also. Thank you.

@Anonymous, If there is I don't know how to tell. Thank you.

[pendean]

@GrahameB All the other ways to fix a problem file that you did not list as trying: https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCA...

HTH