AutoCAD 2019 white screen

Anonymous · ‎05-08-2018

I just installed AutoCAD 2019 with my student account and it worked perfectly fine for a few days, but now whenever I launch it, the screen is just blank and it wont let me do anything - even close out, I have to run task manager to quit the program. I can't find help for this anywhere online, please help!!!

imadHabash · ‎05-08-2018

Hi,

would you try to start it as an admin. or start it from another new window user account .

Imad Habash

Anonymous · ‎09-28-2018

I am having this same issue with AutoCAD 2018 student. Only way I can close the program is through task manager.

Any help would be appreciated.
Upon starting the app my home screen is all white and freezes.

javier.zavala · ‎09-28-2018

run a repair. go under windows programs and run repair. see if that works.

Anonymous · ‎09-28-2018

I tried that didn't work, right now I'm trying to re-install

ChrisPreece · ‎09-28-2018

Hi @Anonymous,

Welcome to the Autodesk Community, and thank you for posting your question here in the AutoCAD forum.

There are several things that could cause this issue. If you can give me some info about your system environment, that would help narrow it down. You can attach an NFO file if that's easier than typing it all out.

Can you also make sure you are current with the latest updates for AutoCAD 2019?

If this post answers your question or solves your issue, please click Accept as Solution so others in the community can find it easily.

Chris Preece

Technical Support Specialist

Anonymous · ‎09-28-2018

Here is the System Info File,
Updating the app did not work.

Anonymous · ‎09-28-2018

Right mouse click on the AutoCAD 2018 shortcut, select Properties, add /nohardware switch to the Target command line so that it now looks like this:

"C:\Program Files\Autodesk\AutoCAD 2018\acad.exe" /nohardware /product ACAD /language "en-US"

For AutoCAD 2019:

"C:\Program Files\Autodesk\AutoCAD 2019\acad.exe" /nohardware /product ACAD /language "en-US"

Anonymous · ‎09-28-2018

It worked, I can access my files! Thank You!

Anonymous · ‎09-28-2018

Glad this temporary solution is working for you. I have to do the same because there's some incompatibility between AutoCAD and a screen display driver I've installed. So the /nohardware switch will start AutoCAD in what's called "safe mode" disabling hardware acceleration when AutoCAD starts.

mogilevskiymv · ‎10-26-2018

Hello colleagues. Changing the string "nohardware"didn't help me. Is that still relevant?

Alfred.NESWADBA · ‎10-26-2018

Hi,

>> Changing the string "nohardware"didn't help me.

Try to

update your graphic card driver
repair install of AutoCAD >>>details<<<
reset your AutoCAD profile >>>details<<<

HTH, - alfred -

------------------------------------------------------------------------------------
Alfred NESWADBA
ISH-Solutions GmbH / Ingenieur Studio HOLLAUS
www.ish-solutions.at ... blog.ish-solutions.at ... LinkedIn ... CDay 2026
------------------------------------------------------------------------------------

(not an Autodesk consultant)

Anonymous · ‎10-26-2018

Do you have the program duet display?

mogilevskiymv · ‎10-26-2018

"Do you have the program duet display?" No, not installed, how is this related to AutoCAD?

Anonymous · ‎10-26-2018

Well I started experiencing my issues after downloading duet display. Everything worked fine at first, autoCAD was the first program to start receiving issues, followed by steam, and eventually every program that required use of my graphics card was failing.

I didn't know what to do, I was very concerned. The "no hardware" was only a temporary fix for autoCAD. I till tried reinstalling and repairing autoCad to see if I can permanently fix it but nothing worked.

Eventually I came to the conclusion that it was a graphics card issue and reinstalled all my driver's, and even that wasn't the answer.

My last resort was to call my graphics cards (NIVIDEA (GTX 1050)) technical support. They basically ran me through a list of software that could be responsible for all the issues I was having (including autoCad) sure enough Duet Display clashes with my graphics card and causes tons of software to crash.

The fix was easy, I uninstalled duet and got a refund. I was then able to remove the "no hardware" function and every a returned to normal.

SO IN CONCLUSION, I WOULD CONTACT YOUR GRAPHICS CARD TECHNICAL SUPPORT AND SEE IF THEY CAN FIND WHAT SOFTWARE IS CAUSING YOU THIS LAG

Ekkke · ‎04-09-2019

Thank you!!!! This worked, don't know what cause the clash but everything was fine after uninstalling Duet display.

Quite a bummer as i liked Duet display for the extra screen(ipad) in my laptop bag.

jwp0015 · ‎04-29-2020

I was having this issue with Revit 2019, Revit 2020, and AutoCAD 2020. I realized I only got the white screen if I was connected to my company's VPN. We use network licenses, so I have to be connected to pull a license. If I disconnected, however, the activation window appeared (I just couldn't pull a license).

So, this was a quick, permanent solution:

Disconnect from VPN.
Start the Autodesk software.
Click through the activation window
1. For me, I got to the point where I said "I already have a license," and said it was a single use license server. I put the server address as the name (not sure that's important).
A window popped up asking whether I have a license file or a server.
NOW, I connected to my VPN.
I said server and again input our license server address.
Voila, software works. This is a one time procedure for each new software install.

kevindurao · ‎12-08-2022

i have the same problem but its in 2023 autocad please help

kevindurao · ‎12-08-2022

does it work in 2023 because it is not working

pendean · ‎12-09-2022

@kevindurao wrote:
does it work in 2023 because it is not working

Have you installed the 2023.1.1 or 2023.1.2 Update yet? ABOUT command will confirm what you have installed. If not, get the latest from your Autodesk Account Page here https://manage.autodesk.com/cep/#products-services/updates
Restart your PC afterwards.

If that did not help... Set GFXDX12 variable to 0 (that's a zero) then restart AutoCAD/LT: reverting to DirectX11 fixes similar problems for most users.

Also consider turning off LINESMOOTHING and LINEFADING variables: if still no relief then start GRAPHICSCONFIG command and change the 2D Display Settings pulldown from "advanced mode" to one of the other choices.

If all else fails, then turn off Hardware Acceleration as a last resort, the start a support ticket through your subscription portal as explained here https://knowledge.autodesk.com/customer-service/account-management/users-software/support-options#:~....