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AutoCAD 2017 Student Version freezes upon opening

Anonymous

AutoCAD 2017 Student Version freezes upon opening

Anonymous
No aplicable

I cannot begin a drawing. The software freezes on the first page that has only the Start tab and three headings: Get Started, Recent Documents and Connect. The only way to close the program is through Task Manager or right clicking on it's icon on my task bar. I believe my computer has all the requirements: Processor speed 2.40 GHz, 12.0 GB RAM, 64-bit operating system, Windows 10. Any suggestions? I am not very computer literate so I would need a clear solution explained in layman's terms, but I have worked with AutoCAD since the 1980s so I am familiar with the software. I just switched from AutoCAD 2010 and I need to learn AutoCAD 2017 as I will be teaching it.

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Respuestas (4)

Alfred.NESWADBA
Consultant
Consultant

Hi,

 

welcome @Anonymous.autodesk.com!

 

>> The software freezes on the first page that has only the Start tab 

Do you have a UHD display (resolution > 1920x1020)? If so try to reduce the resolution for your display and try AutoCAD to start again.

There is also an option to start AutoCAD without hardware acceleration as described >>>here<<<

Another trial could be to disconnect from network and internet, restart your computer and try AutoCAD again.

 

>> I believe my computer has all the requirements: Processor speed 2.40 GHz, 12.0 GB RAM,

>> 64-bit operating system, Windows 10.

Which graphic-card?

 

- alfred -

------------------------------------------------------------------------------------
Alfred NESWADBA
ISH-Solutions GmbH / Ingenieur Studio HOLLAUS
www.ish-solutions.at ... blog.ish-solutions.at ... LinkedIn ... CDay 2025
------------------------------------------------------------------------------------

(not an Autodesk consultant)
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Anonymous
No aplicable
Nvidia. I checked that also. I updated some items today, still attempting to get it running, and I forget what I updated, but I finally got the program running. It isn't as different as I thought it would be after exploring and using it. Thank you very much for your reply.


Christina Chandler
scificc@aol.com
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Alfred.NESWADBA
Consultant
Consultant

Hi,

 

>> but I finally got the program running

Great, mark your post as solution so others know that you got it working.

 

>> I updated some items today, still attempting to get it running, and I forget what I updated

Would be great for other readers if you have ideas what you did, so they can test the same steps if they have the same issue.

(and hopefully you don't need it again :cara_guiñando_un_ojo: )

 

- alfred -

------------------------------------------------------------------------------------
Alfred NESWADBA
ISH-Solutions GmbH / Ingenieur Studio HOLLAUS
www.ish-solutions.at ... blog.ish-solutions.at ... LinkedIn ... CDay 2025
------------------------------------------------------------------------------------

(not an Autodesk consultant)
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Anonymous
No aplicable

I updated Java and the problem was resolved.