Autocad 2014 Mechanical is crashing on user machine

[Anonymous]

Hello Team,

I have one user who recently installed 2014 Auotcad mechanical on his machine. But it is getting crashed out and throwing exception is "program has stopped unexpectedly"  We have uninstall and install multiple time but issue

persist. The current  running version of .NET framework is 4.6.2 on the machine.

Please help me to resolve this issue

Regards,

Chetan

[beyoungjr]

Waht is the Windows version?

[Anonymous]

Windows 7 64 bit

[beyoungjr]

Does the user have admin rights on the PC?

May need to install the application as admin and certain Windows policy settings may require running as an admin.

Blaine

[Anonymous]

Hello Blaine,

Thanks for the reply

The affected user took help from Local IT. Local IT gave temporary admin rights on his machine. Then he uninstalled and installed freshly but no luck. does we need to run the Microsoft fixit tool which resolve the corrupt reg entries

Regards,

Chetan

[beyoungjr]

I've used one of the MS fixit tools to repair things when an old version did not uninstall correctly and the new version would not work well.

AutoCAD provides an uninstall tool which should be used but my experience has shown that the Autodesk tool and a Windows uninstall will leave a bunch of junk behind.

>Here< is an Autodesk link that could help with cleanup.

Blaine