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Student Version of AutoCAD 2014 not opening on new MacBook Pro

Anonymous

Student Version of AutoCAD 2014 not opening on new MacBook Pro

Anonymous
No aplicable

I've been using a free student version of AutoCAD 2014 on my MacBook Pro for just over a year now. I recently upgraded my computer to a newer model MacBook Pro with retina display and had all of my programs and files transferred over to my new computer.

 

I just went to open my AutoCAD and I am unable to open the program. I was sent an email that included my serial number, product number, computer name and activation code shortly after trying to open the program. I am confused because when I try to open the program there is no prompt for my to enter in any activation code. The program just tries to load for 5 minutes and then becomes unresponsive.

 

Does anyone know how to fix this? I tried to find a number to contact Autodesk support but there is no number or email listed on the website. Very frustrating!!

 

Natalie

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pendean
Community Legend
Community Legend
What is your new MAC OS?
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Anonymous
No aplicable

Hi Dean,

 

My Mac OS is OS X Yosemite! Version 10.10.4.

 

Natalie

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maxim_k
Consultant
Consultant
Hi Natalie,

If you migrated to the new Mac from Time Machine backup, than look at these solutions:

https://knowledge.autodesk.com/support/autocad-for-mac/troubleshooting/caas/sfdcarticles/sfdcarticle...

https://knowledge.autodesk.com/support/autocad-for-mac/troubleshooting/caas/sfdcarticles/sfdcarticle...

Maxim

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Maxim Kanaev
Architect
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MacACAD | Linkedin

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