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sending drawings that will not open

Anonymous

sending drawings that will not open

Anonymous
No aplicable

I have sent drawings over to a customer in Mexico from the US and the drawings do not open for the customer

What may be the solution to have them open for the customer

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Soluciones aceptadas (2)
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13 Respuestas
Respuestas (13)

Anonymous
No aplicable

@Anonymous wrote:

I have sent drawings over to a customer in Mexico from the US and the drawings do not open for the customer

What may be the solution to have them open for the customer


There is a ton of info necessary to figure out your issue.  

 

What version of ACAD to you have?  What about the recipient?  What OS do you have?  Is it just certain dwg's, or all dwg's?  Can you post one of the problem files here?

 

The more info you provide, the higher the likelihood that the issue will be addressed properly.  

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Anonymous
No aplicable
What version of ACAD to you have? Trial version 2017

What about the recipient? Registered 2017
What OS do you have? OS X El Capitan

Is it just certain dwg's, or all dwg’s - All DWG's

Can you post one of the problem files here? yes
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maxim_k
Consultant
Consultant
Hi,

Do you use AutoCAD for Mac?
If yes, than there is no 2017 version of AutoCAD for Mac for now.
And.... you forgot to attach problem drawings.

Maxim

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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
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Anonymous
No aplicable
Hello,

Sorry it stated 2017 when the
free version was downloading - however when I had to select “for mac” I did not notice if the year changed
I have since notice this: 2015 Autodesk, Inc. All rights reserved.


All use of this Software is subject to the terms and conditions of the Autodesk license agreement accepted upon installation of this Software and/or packaged with the Software.

This Product or Service may incorporate or use background Autodesk technology components. For information about these components, click here: http://www.autodesk.com/cloud-platform-components .
Trademarks

I did attach the files here in what Is a email for me. Should I post on the forum site itself??
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maxim_k
Consultant
Consultant
In order other Forum members be able to investigate your problem you need to attach files to your post here.

Maxim

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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
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Anonymous
No aplicable

ok, I will attach again, perhaps I did it incorrectly

 

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maxim_k
Consultant
Consultant
Unfortunately I'm not near my Mac now and cannot test your drawings right now on Mac, but I was able to open both files in CA Pockets application on iPhone. At the same time AutoCAD 370 (mobile AutoCAD) app crashes each time I am trying to open your files.
Are you able to open these files on your Mac?
Have your customer tried to use RECOVER command instead of OPEN to open your DWGs on his (her) machine?
What does he (she) see when he tried to open your files?

Msxim

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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
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Anonymous
No aplicable

Thank you for your feedback, so much appreciated

Yes, I am able to open these files just fine on my mac.  I will pass your suggestion on to our customer

 

When the customer tries to open the files on their end. the file is accessed and the color when begins, after about 20 seconds a window opens up to indicate an error and states cannot open the file.

 

I would appreciate your feedback when your able to open up on your mac

Thank You,

Chrsitine

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Anonymous
No aplicable

Please indicate what is the "Recover" Command, is this a key command? or a selection when opening autocad

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pendean
Community Legend
Community Legend
Solución aceptada

Both of your files open just fine in AutoCAD2017 for Windows: there are no issues with them.

 

Did you email them to your client? Perhaps that method corrupted the files at their end. Try using a service like DROPBOX to swap files.

here are your files back I saved after using RECOVER command just in case.

Anonymous
No aplicable

OH WOW!!

 

I thank you!

attached are the final two drawings- will you please check these two as well??

and do the recovery command

 

Again, my deepest gratitude

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pendean
Community Legend
Community Legend

Your files open just fine.

Anonymous
No aplicable
Solución aceptada
Thank You, an update. They all opend up!
All your assistance and expertise will not be forgotten
CS
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