Purchased monthly subscription AutoCad LT for Mac and do not see it in account

[Anonymous]

I purchased a monthly subscription to AutoCad LT for Mac and when accessing my account I cannot locate it in my Manage Products and services for download. I have no idea if the software will appear in my account within 24 h still although I received an email confirming that my order is ready.

Please help, I need to work on Cad drawings. I have uninstalled previous trial version. I only know my Serial number and could not locate access product key info anywhere. 

Basically, I do not see the following:

https://knowledge.autodesk.com/customer-service/account-management/account-access/autodesk-account/a...

Many thanks

[maxim_k]

Welcome to Autodesk Forums!

Hi,

Are you able to open account management page at
manage.autodesk.com site?
You need to login with your Autodesk account in order to be able to manage your account.

Maxim

[Anonymous]

Hi Maxim, 

Yes, I am able to log in into my account & access Account Management page.

I can see some free AutoCad 360 add-on but not the subscription I just purchased.

In my billing & orders I can see purchased subscription to AutoCad LT for Mac subscription receipt.

Bus I cannot see download of Autocad Lt for Mac subscription as per Knowledge Network regarding Installation, Activation & Licensing.

Many thanks

[Alessandra.G · Accepted solution]

Hi @Anonymous,

I did a resync of your account and within 24 hours you should be able to see the product in your account. Otherwise, please let me know.

Regards,

[pendean · Accepted solution]

Everyone on the planet can get the downloads from here with no extra effort: https://knowledge.autodesk.com/customer-service/account-management/software-downloads/previous-versi...

All you need is the license info email from Autodesk to make it work beyond the 30-day trial. It can take up to 24-hours (weekdays) to get that.

[Emmsleys · Accepted solution]

Hi @Anonymous, 

To add you can download your product from the Virtual Agent and locate your product key from this site. 

Please post back if you continue to have an issue. 

Thanks. 

[Emmsleys]

Hi,

Did any of the posts in the thread help with you issue?

Please post back in the thread if you are still having an issue with AutoCAD Thanks.

[Anonymous]

Thank you very much to all.

All sorted and all working well.

[Emmsleys]

Thanks for circling back to this thread! 

Post back or create a new thread should you have any additional questions. 

Have good week.