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Problems with AutoLT for MAC due to new Mojave OS

Anonymous

Problems with AutoLT for MAC due to new Mojave OS

Anonymous
No aplicable

Hello!

Since I updated my MAC OS to Mojave I am not able to open AutoCAD LT for MAC. Any suggestions?

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pendean
Community Legend
Community Legend
And your AutoCADLT for Mac version is...?

You should not have updated until you got the all-clear from Autodesk: leave that for people who do not rely on their computers for business.



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maxim_k
Consultant
Consultant
Solución aceptada
Welcome to Autodesk Forums!

Hi Efrain,

If you have 2018 version, you need to install this Update:
https://forums.autodesk.com/t5/autocad-for-mac-forum/autocad-for-mac-2018-2-update-is-now-available/...
If you hav e 2017 version you have to wait for Update.
If you have 2016 version or earlier, there is no option on Mojave other th n upgrade Aurocad to latest version.

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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community

Anonymous
No aplicable

Ohh great thanks man

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ireneAZESA
Enthusiast
Enthusiast

Just thought I would add my experience here, I have MacBook Pro with Autocad LT for Mac 2018.2. I had installed the update .2 for Mac then installed Mojave and then was unable to open Autocad. I received a message about file access. So I uninstalled my Autocad using the Uninstall program and completed a new install obtained from the same page as the update and it worked like a charm. Thanks for all your help. 

Only other thing I'd like to point out that when I come to the Autodesk Knowledge Network and look for my Category there is not one specific for Autocad Lt for Mac, so I am not sure if I should got to Autocad "Light" for Autocad "Mac".

 

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Anonymous
No aplicable

Hey,

 

This week I updated my Mac to macOS Mojave 10.14.4, after the update I could not longer open AutoCAD 2018. So I deleted it and installed AutoCAD 2019. When I open AutoCAD 2019 they ask me if I want to use the trial or my license. If I use the trial, it works (but then I only have 30 days), but if I want to manage my license (I have a student license) it stops working. I get the ERROR "A software problem has caused AutoCAD to close unexpectedly." I've tried many times and suddenly i can enter my license and it starts working, but as soon as I close the drawing and want to open it again, it doesn't work anymore and I get the same ERROR.

 

I've tried: installing AutoCAD 2018 with the update, checking the license software for both 2018 and 2019, trying to use AutoCAD on an other users account, trying to use AutoCAD in save mode, checking /private/etc hosts.

 

I've been using AutoCAD for over 6 years now and never have had this problem before.

 

Can somebody help me?

 

Thanks in advance,

Jasmien

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maxim_k
Consultant
Consultant
Welcome to Autodesk Forums!

Hi Jasmien,

Have you tried clean uninstallation of AutoCAD:
https://knowledge.autodesk.com/support/autocad-for-mac/learn-explore/caas/sfdcarticles/sfdcarticles/...
before installing it again.
It seems to me that you need also ask your question on Installation & Licensing forum:
https://forums.autodesk.com/t5/installation-licensing/bd-p/24

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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
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Anonymous
No aplicable

Hi Maxim,

 

Thank you for your answer, I've tried it, but the same problem occurred. I can open AutoCAD 2019 with my license one time. As soon as I close the drawing and try to re-open it, I get the ERROR again. 

 

I'll ask my question on the Installation & Licensing forum, thank you.

 

Kind regards,

Jasmien

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maxim_k
Consultant
Consultant

Which option did you select when you activated AutoCAD?

 

autocad-mac-2017-license-type 2.jpg

 

Have you tried "Enter a Serial Number?" (you can also activate with serial number if you select Trial).

I believe you can find your serial on your Autodesk account "Manage profile" page.

 


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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
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Anonymous
No aplicable

Good morning Maxim,

 

I've tried it like the picture you've sent "Enter a Serial Number" as well as opening in Trial and then "Manage License" in the drawing, in both cases I've entered my License (my license works). I can open a drawing but the problem starts when I close AutoCAD again and try to re-open it. As soon as I try this, this ERROR appears again:autocad5.pngautocad6.png 

 

I don't know what the problem could be because AutoCAD can open once and I can draw in it. It's just when I close AutoCAD and try to open it again the ERROR starts again and I can't open AutoCAD anymore.

 

Jasmien

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maxim_k
Consultant
Consultant
Just for the sake of interest: can you attach here crashLog.txt, which you can find by picking on "View report contents" link in the "AutoCAD report details" window?

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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
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