Missing Menu's, tool bars and everything!

[jewelwingstudio]

As you can see from this screenshot, I have been working successfully on AutoCAD 2017 on my MacBook Air, but then suddenly last night it glitched and I lost all controls that are normally on the left and right side of the screen, as well as the menu bar at the top. Help! I can still draw and do some things, but I can't work with layers etc.

I downloaded and installed AutoCAD for Mac 2017 last August, the first AutoCAD version I've ever had. I have not had any recent updates to my computer.

What went wrong, and how do I fix it? Do I have to uninstall the program and reinstall it?

TIA!!

[john.vellek · Accepted solution]

Hi @jewelwingstudio,

Have you tried a Reset? Go to the top of your AutoCAD Window and look for the AutoCAD 2017 menu, drop it down and select Reset AutoCAD. You can also perform a Reset by holding the SHIFT key down when launching AutoCAD. Let me know if this helps to resolve the issue.

Please select the Accept as Solution button if my post solves your issue or answers your question.

[john.vellek]

Hi @jewelwingstudio,

I am checking back to see if my post helped you with your problem or question. Please mark my post as the solution if it resolved the issue or give me a bit more detail on this issue so we can continue to work towards getting this solved.

Please hit the Accept as Solution button if a post or posts solves your issue or answers your question.

[jewelwingstudio]

Hi John,

Thank you for your reply. I did not know there was a reset button. Before I got your reply, I went ahead and uninstalled the program and reinstalled it. It seems to work fine now.

If it happens again, I'll try the reset trick!

[jewelwingstudio · Accepted solution]

Hi John,

I have another problem now. When I re-installed AutoCAD for Mac on my MacBook Air, I downloaded the 2018 version because, well, it was there. I worked many, many hours over the weekend on my project.

But now I'm in class again this morning, and I tried to upload my file to the school computer so I can use it on the laser (and so my teacher can grade it), but I'm getting the message that the school's computer can't open it because it was created with a more recent version of AutoCAD. It's telling me to download DWG TrueView from the Autodesk website.

However, as far as I can tell, there isn't a DWG TrueView available for Mac. What do I do?

Thanks!

[jewelwingstudio]

Oh, never mind. I figured it out. I just saved my file as an earlier version using "save as". I feel like kind of an idiot asking the question in the first place now. 😕