Compatibility with OS X Sierra

[hlafferty28]

Quite frankly, I hate to even have to ask this question, but we are approaching the time when Apple releases the latest version of OS X (Sierra). It is currently in Beta 4.  I am wondering where Autodesk is in the process of compatibility review?

This has been an issue for a number of years.  Autodesk continues to place most of its development resource on windows based products. Other software developers seem to be able to be work fairly closely with Apple so that their products work with OS X releases as they come.  Autodesk always seems to have about a 2 -3 month delay.

Does anyone (MAXIM) out there have information about possible compatibility issues and timing for a Service Pack for AutoCad 2016 for Mac and Autocad LT 2016 for Mac?

[hlafferty28]

"

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@Anonymous wrote:

...they should be able to hire enough people to keep the software up to date and be ready with operating system updates. The delay in achieving compatibility when Sierra came out was ridiculous. Apple makes the OS available to developers a long time ahead of each switch specifically to prevent this. 

AutoDesk has created a serious piece of software, and Mac users are a just as serious as Windows users. They need to treat it, and us, as such. 

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I completely agree with you and have been saying so for the last 5 or so years since switching to Mac. This thread came from just such a statement.

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@Anonymous wrote:

...I intend to make a ruckus as best I can...

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Good luck with that and I hope others do as well. That was my reason for posting the thread last year.  All Mac users need to find each other and speak out on this matter.

[tim]

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@hlafferty28 wrote:

 

Good luck with that and I hope others do as well. That was my reason for posting the thread last year.  All Mac users need to find each other and speak out on this matter.

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Amen to that!

I have been able to keep the support people hopping a fair amount lately tracking down some unfinished bugs with hatches acting strangely and lists not sorted and so on. They have been quite responsive at least as far as investigating things with me. I haven't seen too many actual corrections come out of it yet, but have had several issues identified and added to the to-do lists for the development team.

I will certainly be letting them know about it loudly, regularly and often if they have lingering issues with the High Sierra rollout. 

[Anonymous]

Thanks so much. Do you have a way/phone # to contact AutoDesk people. I mean real people because virtual is not answering my questions.

They refer to PC text not Mac.

[maxim_k]

Welcome to Autodesk Forums!

Hi Cheryl,

What questions do you have about AutoCAD for Mac?

Feel free to create new topic(s) with your questions here on the Forum, active members will try to answer them.

Maxim

[Anonymous]

Who is you in and how do you navigate to get to real people. Phone#?

[Anonymous]

Thanks!

I am in suspended animation right now with no active tools to use. Trying to stay calm.

I have a call into Apple and they are return it this afternoon from a supervisor - not sure what she can do on this.

Besides wiping my entire computer clean and go back to El Capitan OS.

[maxim_k]

As you can read here:

https://knowledge.autodesk.com/customer-service/account-management/subscription-management/support-o...

"Customers who have phone support as a benefit of an Autodesk subscription or maintenance plan can look up the support telephone number and Express Service ID to contact Autodesk support in Autodesk Account. You must be a designated phone support user on your contract and have phone support as a benefit to see this information. "

So in order to have an opportunity to get phone support, you need to have to be a designated phone support user on your contract.

Personally I'm an ordinary AutoCAD user, just like you, with willing to help other users.

Maxim

[Volker_C]

Greetings,

The AutoCAD for Mac team has been testing the pre-release of High Sierra with AutoCAD and AutoCAD LT 2017 for the Mac and are addressing the issues discovered.

An update will be made available sometime in September 2017. Until that time we would strongly recommend that users not upgrade to High Sierra until that update is made available.

Cheers!

Volker

[hlafferty28]

Thanks for the update!