We have seen a lot of users lately who either, are not able to proceed post "preparing for installation" phase or are not able to run the installer as it gets stuck at "not responding", here is what you can do and that would help.
First run the following commands in terminal :
Note : Run them one by one, commands which start with the word sudo will need you to enter your mac
login password, you will have to type it and press return/enter on keyboard, catch is that you will not
be able to see the password being typed, that's how apple set it up.
One last thing, some commands may return error- permission denied, add sudo and space before those commands and
then run them, that will work.
rm -rf /Library/Application\ Support/Autodesk/AdODIS
rm -rf /Library/Application\ Support/Autodesk/DDA
rm -rf /Library/Application\ Support/Autodesk/ODIS
rm -rf $HOME/Library/Logs/Autodesk
rm -rf $HOME/Library/Logs/Autodesk\ Installer
rm -rf $HOME/Library/Application\ Support/AutodeskInstaller
sudo launchctl unload /Library/LaunchDaemons/com.autodesk.AdskLicensingService.plist
pkgutil --forget com.autodesk.AdskLicensing
rm /Library/LaunchDaemons/com.autodesk.AdskLicensingService.plist
killall AdskLicensingService
rm -rf /Library/Application\ Support/Autodesk/AdskLicensing
rm -rf /Library/Application\ Support/Autodesk/AdskLicensingService
rm -rf /Library/Application\ Support/FLEXnet\ Publisher
rm -rf /Library/Frameworks/Adlm.framework
rm -rf $HOME/Adlm
rm -rf $HOME/Library/Application\ Support/Autodesk
sudo chmod -R uga+rw /Library/Application\ Support/Autodesk/AdskLicensingService
launchctl load /Library/LaunchDaemons/com.autodesk.AdskLicensingService.plist
Once done go to the finder then browse to ~/library/preferences via go to folder option on the mac top bar (Go > go to folder)
Once in that folder delete any com.autodesk.... files you see, once done
browse to /library/LaunchDaemons and delete any left over files from autodesk and the restart and try installing the application, it will work.
I know its a little lengthy and complicated but it will work for sure, do let me know if you have additional questions and in case you want someone else to do it for you, contact Autodesk support 🙂
