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Autocad 2018 for Mac crashes and freezes my Macbook

Anonymous

Autocad 2018 for Mac crashes and freezes my Macbook

Anonymous
No aplicable

Since updating the operating system to Mojave 10.14.6, my Macbook has started crashing when Autocad is in use. I have Kernel panics and my Macbook Air freezes, which often causes the need to restart my Mac with the power button. It can happen randomly, like when I move something in the drawing or when I cut some lines. I tried to use the command "RECOVER" and others like "PURGE", but it seems to be useless.
My computer, as I've written before, is a Macbook Air 2017 Mojave 10.14.6 with a processor 1.8 GHz Intel Core i5 and memory 8 GB 1600 MHz DDR3. I'm using Autocad 2018.
 

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maxim_k
Consultant
Consultant

Welcome to Autodesk Forums!

 

Hi Francesca,

Have you installed the latest Update for AutoCAD 2018 for Mac from >>>>here<<<<?

 


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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

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Anonymous
No aplicable

Yes, when I check for updates, it says that my version is up-to-date. 

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maxim_k
Consultant
Consultant
Click menu AutoCAD 2018, select About AutoCAD.
Do you see: Product Version "AutoCAD 2018.3"?

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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

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Anonymous
No aplicable

It is.

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maxim_k
Consultant
Consultant
How complex are your drawings?
Do you have enough free space on your Mac disk?

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Maxim Kanaev
Architect
MARSS

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Anonymous
No aplicable

The one I'm working on right now is 308 KB, but Autocad freezes and forces me to reboot my mac with every drawing. I'll send to you the file that makes it freeze the most, which is the 308 KB I was talking about.

I have more than 40 GB free on my mac at the moment, are they enough or do I need to free some space?

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maxim_k
Consultant
Consultant
40 GB seems enough, and what is the total disk capacity?
Can you attach one of your drawings here?
Or you can send it to my e-mail mkanaev@yandex.ru

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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
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Anonymous
No aplicable

This is the file I'm working on right now. I tried to use RECOVER on it but after taking care of its problems, it just freezed again. 

The total disk capacity is 120 GB

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maxim_k
Consultant
Consultant
I see you have PDF underlay attached to your drawing, but you haven't attached it.
Do you use that PDF when editing the drawing?

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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
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Anonymous
No aplicable
Yes, I use it but it’s never been a problem. Also, Autocad doesn’t work properly even with files that are less complex.
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maxim_k
Consultant
Consultant
If you have PDF underlays attached to all of your drawings and use them for tracing, you can try to convert them all to JPG raster format and attach JPG instead of PDF.
I noticed that PDF underlays could impact AutoCAD performance and maybe can case AutoCAD hangs on your Mac.

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Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
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Anonymous
No aplicable
I’ll try, thank you!
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