Hello pendean,
thank you for your suggestion.
It is really important that I get the file back somehow, it contains the results of two days work abroad, involving a number of people and a considerable effort on logistics. It should have synced to A360 drive.
just to confirm: is the "AutoCAD360 web cloud" the same as "A360 Drive"?
If yes, there is no copy of the file I am looking for in the 'automatic copy' folder. In fact, no files seem to have been copied to that folder for weeks.
The only copies that I see are those in the 'Versions' list which I get in the old A360 drive. Only those I can not download to check, because when I try I only get taken to a new page with a random string of characters in the corner and no download is initiated. Quite frustrating, this.
Are you able to access files/versions/copies that may/should have been created during the syncing process that are maybe not visible to me?
Can you get me access to the versions of the files on my drive so I can check if one of them is the one I am after?
Hi @Coooper,
Issues with syncing data collected while being offline, are currently being investigated. We know how serious it is to lose data, and do everything in our power to fix these kind of issues.
The latest iOS version (V4.0.13) already contains a number of serious improvements, that should solve a large part of the offline syncing issues, so I highly recommend on updating the app's version, to avoid such issues in the future.
We're already examining your drawings, and we'll be updating you via email.
Thanks,