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AutoCAD 360 program shuts down when loading files

2 REPLIES 2
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Message 1 of 3
fortesn
261 Views, 2 Replies

AutoCAD 360 program shuts down when loading files

When attempting to load a file in my Samsung S2 tablet, AutoCAD 360 shuts down. I'm able to log in, but as soon as I select a file, AutoCAD 360 stops working.

 

I've reinstalled the software many times and changed my password. 

 

Anyone know what I can do from here?



Nick F.

Customer Loyalty Specialist
2 REPLIES 2
Message 2 of 3
pendean
in reply to: fortesn

Does this happen with other files? Find out.
You uploaded the file to AutoCAD360, A360, DropBox, OneDrive or somewhere else?

I can;t tell from your screenshot: are you on wifi?
Message 3 of 3
tirza.ben-ner
in reply to: fortesn

Hi @fortesn,

 

Is the latest version installed on your device (V 4.2.6)?

Does the app crash when trying to open specific drawings?

Could you please share one of these files with us (feedback@autocad360.com) ? Or send us the file'a name?

 

 

Thanks,


Tirza Ben-Ner
AutoCAD 360 Support Specialist

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