App recognizing that I paid for Pro, but Pro features disabled

[shane.pentz]

Hi, my AutoCAD 360 app in Android is recognizing that I paid for Pro, when I click on upgrade to Pro. But, all Pro features are disabled...Please help! I've tried multiple devices. No response from support email.

Thanks

[pendean]

Log out of the app, then back in, and see if that helps.

[tirza.ben-ner]

Hi @shane.pentz,

As we've already mentioned via email, your account (shane0569@gmail.com) should have been updated as pro by now.
Please check out your email.

Let us know if you run into any issue.

Thanks,

[Anonymous]

we are having the same issue, liked the program, paid for the Premium, which worked for approx 1 week, but now it says we only have the free version, but when we go to upgrade, it says we have already paid.

Urgently need a fix.

[pendean]

Contact the AutoCADMobile team direct  feedback.pro@autocadmobile.com