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Post 1 of 3

360 Pro

60 Views, 2 Replies
03-12-2017 08:38 AM

I upgraded to 360 Pro through Microsoft store, and downloaded it two weeks ago.  It opens as "Pro", but when I open or create any files, it opens as autocad 360 only, not Pro, and all the tools that come with Pro are missing.  I have emailed "feedback@.... several times.  I got a response the day I purchased it, but nothing since.  I need a phone number to call to get this resolved...

Post 2 of 3

Re: 360 Pro

03-13-2017 05:48 AM in reply to: clay.perry13
so you are using Win10 and the AutoCAD360Win10 app?
Or are you trying to use a Webbrowser to edit files?


Dean Saadallah
AutoCAD, LT and Architecture User
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Post 3 of 3

Re: 360 Pro

03-16-2017 12:49 AM in reply to: clay.perry13

Hi @clay.perry13,

 

As previously mentioned via email, your pro subscription is valid and active according to our records.

Please try to remove the app, re-install it again, and log-in back to your account.

 

Let us know how it goes.

 

Best,

 


Tirza Ben-Ner
AutoCAD 360 Support Specialist
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