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I upgraded to 360 Pro through Microsoft store, and downloaded it two weeks ago. It opens as "Pro", but when I open or create any files, it opens as autocad 360 only, not Pro, and all the tools that come with Pro are missing. I have emailed "feedback@.... several times. I got a response the day I purchased it, but nothing since. I need a phone number to call to get this resolved...
Hi @clay.perry13,
As previously mentioned via email, your pro subscription is valid and active according to our records.
Please try to remove the app, re-install it again, and log-in back to your account.
Let us know how it goes.
Best,