360 Pro

[clay.perry13]

I upgraded to 360 Pro through Microsoft store, and downloaded it two weeks ago.  It opens as "Pro", but when I open or create any files, it opens as autocad 360 only, not Pro, and all the tools that come with Pro are missing.  I have emailed "feedback@.... several times.  I got a response the day I purchased it, but nothing since.  I need a phone number to call to get this resolved...

[pendean]

so you are using Win10 and the AutoCAD360Win10 app?
Or are you trying to use a Webbrowser to edit files?

[tirza.ben-ner]

Hi @clay.perry13,

As previously mentioned via email, your pro subscription is valid and active according to our records.

Please try to remove the app, re-install it again, and log-in back to your account.

Let us know how it goes.

Best,