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Post 1 of 15

I can't figure out why I bought the 2013 Building Design Suite

458 Views, 14 Replies
02-21-2013 11:34 AM

OK, I just purchased the Autodesk Building Design Suite Premium 2013 and the Subscription Service all for almost $8000, and so far I'm wondering why!!! 

 

This piece of Cr*p locks up at a drop of a hat!

 

My computer meets the minimum requirements, and everything else works until I try to print out the project I've been working on for over 3 weeks and the program locks up and shuts down - EVERY TIME!!!! Autodesk sent me a patch, (1.1) for AutoCAD, and, of course, it did not work!!!

Post 2 of 15

Re: I can't figure out why I bought the 2013 Building Design Suite

02-21-2013 12:24 PM in reply to: PughEngineering

they do offer a 30 day refund....

 

perhaps if more people returned their puchase, the releases would be driven more by qa/qc and less by marketing's calendar schedule.  voting with dollars is really the best way to talk to major software vendors.

Post 3 of 15

Re: I can't figure out why I bought the 2013 Building Design Suite

02-21-2013 01:38 PM in reply to: PughEngineering

Go into Options and under the Plot and Publish tab look half way down the column on the left and uncheck both boxes for plot and publish in background.  This may be your problem, I hope.

"No one can make you feel inferior without your consent. "-Eleanor Roosevelt
Post 4 of 15

Re: I can't figure out why I bought the 2013 Building Design Suite

02-21-2013 02:28 PM in reply to: PughEngineering

>>>...My computer meets the minimum requirements...<<<
Never a good thing with any AutoCAD package, especially after spending $8k on software.

 

>>>..until I try to print out the project...<<<
There is always an error message, either from AutoCAD or WIndows: any chance you can share it here?

At what point in the PLOT process does the crash occur? Your post is light on details of the problem.

 



Dean Saadallah
AutoCAD, LT and Architecture User
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Post 5 of 15

Re: I can't figure out why I bought the 2013 Building Design Suite

02-21-2013 02:31 PM in reply to: PughEngineering

You may find a clue in windows Event Viewer logs. 

 

right click on "My Computer, select Manage, and then start browsing though event viewer for errors/problems/waning that are at the same time as the failure.

Post 6 of 15

Re: I can't figure out why I bought the 2013 Building Design Suite

02-21-2013 03:21 PM in reply to: pendean

All it says is the AutoCAD Application has stopped working and it wants to send a report to AutoDesk - which I do.  BTW I guess I probably should have more RAM, but this lets Autodesk off the hook - they set the "minimum requirements" not the customer.  If they put out that it ought to work, well then perhaps it "ought to work".  Sorry I'm not having a good day.

Post 7 of 15

Re: I can't figure out why I bought the 2013 Building Design Suite

02-21-2013 03:24 PM in reply to: steve216586

Thx, but it didn't work.  I "un-checked" but Plot and Publish, but it still locks up.  I'm wondering if the autoCAD file itseldf is corrupted.  Thx anyway!

Post 8 of 15

Re: I can't figure out why I bought the 2013 Building Design Suite

02-21-2013 03:28 PM in reply to: JGerth

Trust me I have thought quite a few times today about that 30 day return policy - I'm @ about 75 days now - but we are too deep into Revit.  I'm having most of the problems on the AutoCAD side.  Maybe it has something to do with the "13" in the year!  Ha, ha!

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Post 9 of 15

Re: I can't figure out why I bought the 2013 Building Design Suite

02-21-2013 03:43 PM in reply to: PughEngineering

There's "ought to work", as in running a few basic commands, and "ought to work" as in doing an entire building.  Your minimum requirements may not be ours, for example.

 

For the patch, make sure you are applying the right one.  That "1.1" patch may be for AutoCAD which will *not* work for "Run ____ as AutoCAD" - different programs, different (technically) code, needs different patch.  Make sure tech support knows exactly what product you are using.

 

In addition to checking the event viewer, use Task Manager to check for memory and processor use.  If you are trying to plot some hideously detailed view with hidden lines and everything, its pretty easy to run into memory problems.  If the problem is from the source model you can try a quartering search - cut the viewport in half, remove one of them, and plot; remove the other and plot.  If one works and the other doesn't, repeat the process until the viewport is small enough to narrow down what is causing the problem.  You can also apply that with XREFs if you have them - unload half and plot; unload the other half and plot; etc.  Diagnostics can be frustrating but its important to keep a cool head and proceed one step at a time.

----------------------------------
If you are going to fly by the seat of your pants, expect friction burns.
Adopt. Adapt. Overcome. Or be overcome.
Otto the Bot doesn't have the Matrix of Leadership so don't expect the wisdom of Optimus Prime.


Re: I can't figure out why I bought the 2013 Building Design Suite

02-22-2013 05:03 AM in reply to: PughEngineering

Hi,

 

>> everything else works until I try to print out the project

Does it crash when you use one specific plotter or does it also crash when you try to plot to DWF or PDF?

 

- alfred -

-------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at
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(not an Autodesk consultant)
Post 11 of 15

Re: I can't figure out why I bought the 2013 Building Design Suite

02-22-2013 05:29 AM in reply to: PughEngineering

>>....BTW I guess I probably should have more RAM, but this lets Autodesk off the hook...<<<

Hmmm!

 

2013 BDS has a long list of applications, including several AutoCAD versions, which one are you using exactly?

What are you plotting to?

Using what driver?

Are none of the bundled software in your package updated/patched?

By chance does the version of AutoCAD you are using from the bundle also have a 3rd party add-on?

 

You bought the subscription too, correct? May I ask why you are asking here instead of asking Autodesk direct through your subscription page that you paid handsomely for?



Dean Saadallah
AutoCAD, LT and Architecture User
Blog | Google+ | PINS
Facebook | Twitter | LinkedIn

Post 12 of 15

Re: I can't figure out why I bought the 2013 Building Design Suite

02-22-2013 06:49 AM in reply to: PughEngineering

This package contains at least 3 variants of AutoCAD (AutoCAD, AutoCAD Architecture, and AutoCAD MEP, and AutoCAD Structural Detailing .  Which product are you having problem with?  What kinds of objects are you using? (Vanilla, AEC, AMEP,....)  Have you tried repair installing?  Have you tried publishing single sheets to determine which sheet is giving you the problem?  Since you paid $8K, you are probably on subscription.  Have you contacted subscription support?  We're really not equipped to replace your vendor on the newsgroup unfortunately.

Professor Architectural Technology, Nash Community College

Re: I can't figure out why I bought the 2013 Building Design Suite

02-22-2013 02:17 PM in reply to: PughEngineering

Ok, I firgured out what it was.  We have a pdf printer program called "Solid Converter PDF" that is apparently incompatable with AutoCAD 2013.  Solid Converter can be used to convert pdf documents back to Word, Excel, Powerpoint, etc., but it also has a really nice pdf printer that comes with the program.  I've been using it for years to print out drawings from AutoCAD, however, apparently there is a problem between that program and AutoCAD 2013.  (Revit 2013 works just fine with the printer)

 

When I removed the printer which comes with the program and un-installed the program, everything works fine.  The strange thing is that if you install the Solid Converter after you install AutoCAD it does OK, but if you install the Solid Converter first, then AutoCAD will lock up every time you try to print. 

 

Anyway, Autodesk might want to put out a notice that there are compatability issues with the printer that comes with the "Solid Converter PDF" program

Re: I can't figure out why I bought the 2013 Building Design Suite

02-22-2013 02:31 PM in reply to: dbroad

Good question about contacting help from the subscription folks!  Got a number?  how 'bout an email address?  I've tried to go through the subscription portal the past few days and the application to ask a question from a "contract specialist" is down.  I would really rather talk to a human being about the issue, but, I'd settle for just being able to email a question to someone @ Autodesk.  To be blunt, I'm a little "frustrated" with the customer support I thought I was buying with the subscription service - I'll try again today to get through.

Post 15 of 15

Re: I can't figure out why I bought the 2013 Building Design Suite

02-23-2013 10:34 AM in reply to: PughEngineering

Glad you found the problem. It certainly can be frustrating.  I'm having problems myself with the detail database not working at my school office.  I contacted support through the subscription portal.  They usually respond within 24 hours and did so within an 1-1/2 hours.  It is amusing that the subscription support recommends the newsgroups for fast help.

Professor Architectural Technology, Nash Community College
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