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Totaly disapointig broke was produced with artcam 2017.238!!!

9 REPLIES 9
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Message 1 of 10
tomas.sliauteris
504 Views, 9 Replies

Totaly disapointig broke was produced with artcam 2017.238!!!

Totaly disapointig broke was produced with artcam 2017.238!!!

We produced few same files with different quantity of dies.

1of 8pcs with this broke!!!

How it's possible

Even 2015 R2 can calculate normal but 2017 not stable. Please see video: http://autode.sk/2iakZP7

 

Im sending to you by wetransfer two same vector files calculated with the same tool path template. and you got two different results.

"160252F1B4T00_V_120°_ver.4_[T]_2017.238_st3_1vnt..art"

"160252F1B4T00_V_120°_ver.4_[T]_2017.238_st3_3vnt..art"

 

 

 

 

 

 

9 REPLIES 9
Message 2 of 10

Hi @tomas.sliauteris,


@tomas.sliauteris wrote:

Totally disappointing broke was produced with artcam 2017.238!!!

We produced few same files with different quantity of dies.

1of 8pcs with this broke!!!

How it's possible

Even 2015 R2 can calculate normal but 2017 not stable. Please see video: http://autode.sk/2iakZP7

 

Im sending to you by wetransfer two same vector files calculated with the same tool path template. and you got two different results.

"160252F1B4T00_V_120°_ver.4_[T]_2017.238_st3_1vnt..art"

"160252F1B4T00_V_120°_ver.4_[T]_2017.238_st3_3vnt..art"


Many thanks for reporting this issue, and for sharing your screencast. Please share your 160252F1B4T00_V_120°_ver.4_[T]_2017.238_st3_1vnt..art and 160252F1B4T00_V_120°_ver.4_[T]_2017.238_st3_3vnt..art files with us again, as they were automatically deleted by your WeTransfer file sharing service during the holiday period. When we have received your 160252F1B4T00_V_120°_ver.4_[T]_2017.238_st3_1vnt..art and 160252F1B4T00_V_120°_ver.4_[T]_2017.238_st3_3vnt..art files, we will investigate further.

 

In addition, please share your original Toolpath Template file (*.tpl). Thanks in advance for your time and cooperation.

 

Kind regards,

Message 3 of 10

Do i understand good to:

i will open file, save tolpath tamplate from these files to tpl and send to you?

 

Message 4 of 10

Hi @tomas.sliauteris,


@tomas.sliauteris wrote:

Do i understand good to:

i will open file, save toolpath template from these files to tpl and send to you?


If you used a specific Toolpath Template file (*.tpl) during the process of creating your 160252F1B4T00_V_120°_ver.4_[T]_2017.238_st3_1vnt..art and 160252F1B4T00_V_120°_ver.4_[T]_2017.238_st3_3vnt..art files, then please send this to the usual email address too.

 

Thanks again for your time and cooperation.

 

Kind regards,

Message 5 of 10

Dear, 

I think no special, just want to change this what is. Usualy we use template all art. file. just copy vectors into art file where toolpach are, and bacth calculate.

Message 6 of 10

Hi @tomas.sliauteris,


tomas.sliauteris wrote:

I think no special, just want to change this what is. Usually we use template all art. file. just copy vectors into art file where toolpath are, and batch calculate.


In that case, your 160252F1B4T00_V_120°_ver.4_[T]_2017.238_st3_1vnt..art and 160252F1B4T00_V_120°_ver.4_[T]_2017.238_st3_3vnt..art files should be sufficient for us to investigate this issue; please send them again by WeTransfer to artcam-online-support@autodesk.com.

 

Thanks in advance for your time and cooperation.

 

Kind regards,

Message 7 of 10

done

Message 8 of 10

Hi @tomas.sliauteris,


@tomas.sliauteris wrote:

done


We've received your 160252F1B4T00_V_120°_ver.4_[T]_2017.238_st3_1vnt..art and 160252F1B4T00_V_120°_ver.4_[T]_2017.238_st3_3vnt..art files, so we can now begin to investigate your reported issue with the Smart Engraving toolpath in Autodesk ArtCAM Premium 2017 Service Pack 3 (build 238).

 

Kind regards,

Message 9 of 10

Hi @tomas.sliauteris,


@tomas.sliauteris wrote:

Totally disappointing broke was produced with artcam 2017.238!!!

We produced few same files with different quantity of dies.

1of 8pcs with this broke!!!

How it's possible

Even 2015 R2 can calculate normal but 2017 not stable. Please see video: http://autode.sk/2iakZP7

 

Im sending to you by wetransfer two same vector files calculated with the same tool path template. and you got two different results.

"160252F1B4T00_V_120°_ver.4_[T]_2017.238_st3_1vnt..art"

"160252F1B4T00_V_120°_ver.4_[T]_2017.238_st3_3vnt..art"


A fix for this issue has been implemented by the Development team, and this will be included as part of a future software update. I'll be sure to let you know when this is available to download.

 

Thanks in advance for your understanding and patience.

 

Kind regards,

Message 10 of 10

Hi @tomas.sliauteris,


@tomas.sliauteris wrote:

Totaly disapointig broke was produced with artcam 2017.238!!!

We produced few same files with different quantity of dies.

1of 8pcs with this broke!!!

How it's possible

Even 2015 R2 can calculate normal but 2017 not stable. Please see video: http://autode.sk/2iakZP7

 

Im sending to you by wetransfer two same vector files calculated with the same tool path template. and you got two different results.

"160252F1B4T00_V_120°_ver.4_[T]_2017.238_st3_1vnt..art"

"160252F1B4T00_V_120°_ver.4_[T]_2017.238_st3_3vnt..art"


A fix for this issue is included in the initial customer release of Autodesk ArtCAM 2018.

 

Thanks again for your understanding and patience.

 

Kind regards,

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