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My ArtCAM 2015 R2 won't open because the PAF Error = 4 Line = 8191

42 REPLIES 42
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Message 1 of 43
dannylovesmexico
5881 Views, 42 Replies

My ArtCAM 2015 R2 won't open because the PAF Error = 4 Line = 8191

My ArtCAM 2015 R2 won't open because the PAF Error = 4 Line = 8191 comes up and says that it cannot locate the licence. I have tried some of the people's advice from the past articles but even when I go into the different folders to check such as Program Files> Common Files> Delcam> .paf there is no Delcam file. As far as I'm aware I have installed the program and PAF wizard and all of that stuff and I have the correct Windows 7 64-bit. I'm just not sure what the problem is. Any help would be appreciated. 

42 REPLIES 42
Message 21 of 43

Hi @markharley10,


@markharley10 wrote:

Can you advise as to which email address? we have not received anything.

I'm assuming it was ian@case............... but could you send it to mark@case........as well please?


You registered to join the Autodesk Community using a Hotmail account, so an email was sent from artcam-online-support@autodesk.com to that email address.

 

As requested, I've now sent a copy of the same email to your company email address.

 

Kind regards,

Message 22 of 43
markharley10
in reply to: markharley10

Just would like to say how helpful & speedy your response has been, excellent service!

Message 23 of 43

Hi, I have the same probleme the paf error = 4 line = 8191

 

I neef help to found the paf License file

 

the number on my dongle is delcam215293

 

Can someone help me please 🙂

 

Message 24 of 43

Hi @antoni.venne,

 

Welcome to the Autodesk Community and the ArtCAM Forum!


@antoni.venne wrote:

I have the same probleme the paf error = 4 line = 8191

 

I neef help to found the paf License file

 

the number on my dongle is delcam215293

 

Can someone help me please 🙂


Although I'm able to locate dongle number 215293 in the legacy Delcam customer database, it is not registered in your name, and there is no record of your email address either.

 

Please confirm who supplied you with the dongle number in your possession, and when. Since this could potentially involve the personal information of a third party, please provide this information by private message.

 

Thanks in advance for your time and cooperation.

 

Kind regards,

Message 25 of 43

Yes the email is  *******@******************.com and you can send again to him there is no probleme if you can 

Message 26 of 43
antoni.venne
in reply to: antoni.venne

sorry this was not private i have send you a private message 

Message 27 of 43

Hi @antoni.venne,


@antoni.venne wrote:

Yes the email is  *******@******************.com and you can send again to him there is no probleme if you can 


I will arrange for a copy of the PAF Licence file (*.paf) in question to be sent to the registered owner when I return to the office tomorrow morning; I'm based in the United Kingdom, and it is outside of business hours now.

 

Thanks in advance for your patience and understanding.

 

Kind regards,

Message 28 of 43

you are amazing !!! 

 

Thank you 

Message 29 of 43

Hi @antoni.venne,


@antoni.venne wrote:

you are amazing !!! 

 

Thank you 


Many thanks for your kind words of support. Please consider giving kudos, as suggested in the Getting Started Guide for the Autodesk Community.

 

As promised, I've contacted the registered owner of the dongle by email today; they've been sent a copy of their PAF Licence file (*.paf) and installation instructions.

 

Kind regards,

Message 30 of 43

Thank you,

we have download the good file this morning because of the 24h

Tonight me and M. Arbour will check if everything works

I'll give you news !!!

Message 31 of 43

Hi @antoni.venne,


@antoni.venne wrote:

we have download the good file this morning because of the 24h

Tonight me and M. Arbour will check if everything works

I'll give you news !!!


Looking at your post here, would I be correct in thinking that you have sucessfully installed your ArtCAM Express software and associated PAF Licence file (CHR103-01P.paf)? Please confirm.

 

Thanks in advance for your time and cooperation.

 

Kind regards,

Message 32 of 43

i bought Delcam 2015 R2 my Dongle is 218750



 

Message 33 of 43
Gary.B
in reply to: takumaqon

@takumaqon 

As Autodesk appears to no longer make paf & elf files available you may be SOL.

What you don't say is what lead up to the error message, did it happen after a win update? is it an install to a new computer? what?.

If it was previously working then I expect the paf will still be on the computer and possibly be retrievable. A little more info would be helpful

Gary

Carveco Distributor USA; Legacy ArtCAM Training & Support
Beckwith Decor Products
Message 34 of 43

Hi Dillon

 

Can you please send me a paf file for dongle: 118215

My artcam 2015 stopped working and my paf file don't seem to work anymore

 

Also when i install my license file it says

"Latest license file installed successfully

You must restart ArtCAM to use your new license.

Would you like to restart now?"

 

If i click yes it restarts the demo and asks for license file again

Message 35 of 43
mikeis
in reply to: marioVWTD9

Fyi,

 

   Dillon is no longer working for AutoDesk.

 

If the software said to restart then by all means restart, this may correct your situation.

 

   have a good day

          mike

Message 36 of 43
marioVWTD9
in reply to: mikeis

I did that but still asking for the new registration file
Message 37 of 43
mikeis
in reply to: marioVWTD9

So I take it you are not using Artcam Pro. you are using express?? if you are not then put the license on the desk top then retry to have the software look for it, out of curiosity do you need an elf? that's tied to your computer? If you are try pm Chetan, I think hes still working at AutoDesk, if nothing happens then I would look at Carveco. mike
Message 38 of 43

Copy of the Paf to your desktop, go to the below folders and delete all PAF files. 

(C:\Program Files\Common Files\Delcam)

(C:\Program Files (x86)\Common Files\Delcam)

Depending on your version, there could also be some found in (C:\dcam\config\pass)

 

Once all have been removed, open ArtCAM. When it asks to install the license file, point it to your PAF on the desktop. 

 

Hope this helps. 

 

Jonathan

Jonathan Artiss
Senior Applications Engineer | DSI

Autodesk Expert Elite member
DSI, Design and Software International Autodesk Gold Partner

Message 39 of 43

Good day! My ArtCAM Express 2013  won't open because the PAF Error = 4 Line = 8191. I bought Delcam 2013 my Dongle is 164317.
This key with the program was bought by me along with the CNC machine.
Everything worked on the old computer. On the new no. What should I do?

 

Message 40 of 43
Gary.B
in reply to: michawam

Don't have my list of error codes with me but believe your issue is you did not copy your paf file over to the new machine.

Gary

Carveco Distributor USA; Legacy ArtCAM Training & Support
Beckwith Decor Products

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