interface display problem

[nicho135]

I have installed ArtCAM 2017 on 7 computers in a lab.  For 5 of the 7 computers, the interface is not displaying correctly -- the icons are somewhat offset from the buttons on the toolbar.  See attached screenshot.  2 of the computers look fine.  I can't figure out what is different about those two computers (they are identical hardware/software configurations).  No other software has presented this problem.  Uninstalling/reinstalling ArtCAM or updating to Service Pack 5 didn't make a difference.  Switching between Standard/Advanced/Classic layouts, or toggling the visibility of various toolbars doesn't help.

The computers are iMacs running Windows 10 with Bootcamp.  Has anyone seen this type of problem before?  Any ideas on how to fix it?

Thanks

[dillon.moulder · Accepted solution]

Hi @nicho135,

Welcome to the Autodesk Community and the ArtCAM Forum!

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@nicho135 wrote:

I have installed ArtCAM 2017 on 7 computers in a lab.  For 5 of the 7 computers, the interface is not displaying correctly -- the icons are somewhat offset from the buttons on the toolbar.  See attached screenshot.  2 of the computers look fine.  I can't figure out what is different about those two computers (they are identical hardware/software configurations).  No other software has presented this problem.  Uninstalling/reinstalling ArtCAM or updating to Service Pack 5 didn't make a difference.  Switching between Standard/Advanced/Classic layouts, or toggling the visibility of various toolbars doesn't help.

The computers are iMacs running Windows 10 with Bootcamp.  Has anyone seen this type of problem before?  Any ideas on how to fix it?

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Please confirm what display resolution setting you are using on the five of your seven Windows 10 virtual machines where you've encountered these interface issues by selecting Start > Settings > System > Display > Advanced display settings. In addition, select Advanced sizing of text and other items > set a custom scaling level and confirm your Custom sizing options. Please provide screenshots to illustrate.

If you have a Ultra HD 4K monitor, you might find this topic useful.

Thanks in advance for your time and cooperation.

Kind regards,

[nicho135]

Thanks, that helped!  The iMacs have 5K displays.  The display magnification was set to 175%, and when I changed it to 200%, that fixed the problem.

[dillon.moulder]

Hi @nicho135,

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@nicho135 wrote:

Thanks, that helped!  The iMacs have 5K displays.  The display magnification was set to 175%, and when I changed it to 200%, that fixed the problem.

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I'm pleased to hear that your display issues have now been resolved.

Kind regards,