Autodesk ArtCAM 2018 is now available to download

[dillon.moulder]

Customers with an active subscription or maintenance plan for Autodesk ArtCAM products can now download and install Autodesk ArtCAM 2018 through the Autodesk Desktop App:

 

Customers can also download Autodesk ArtCAM 2018 from the All Products & Services area of their Autodesk Account.

Details of the new features and enhancements included in the ArtCAM 2018 product range are listed here.

The system requirements for the Autodesk ArtCAM 2018 product range are provided here.

Customers can check if their computer meets the system requirements for the Autodesk ArtCAM 2018 product range using the instructions here.

Help on installing Autodesk products can be found here.

Kind regards,

[Gary.B]

after the install I get a invalid serial # at the activation page ?

my serial number is the one on my license certificate from AD

Gary

[dillon.moulder]

Hi @Gary.B,

---

@Gary.B wrote:

after the install I get a invalid serial # at the activation page ?

my serial number is the one on my license certificate from AD

---

Which method did you use to install Autodesk ArtCAM 2018? If you downloaded and installed from the All Products & Services area of your Autodesk Account, did you use the exact serial number and product key provided there when activating the software?

 

Please confirm.

Thanks in advance for your time and cooperation.

Kind regards,

[Gary.B]

Dillon

I went to management selected download under the ArtCam logo and got the following 

I selected download and an installer file of about 350kb was downloaded.

Ran the installer file which downloaded and installed 2018 plus Exchange etc

On completion it started AC with  the need to register pop up you have above

put in my serial # from AD which activated 2017 and I get an invalid serial # message

Gary

[Gary.B]

Should have mentions, the serial # is from the print out license cert from AD,

Checked and tried 3 times

Gary

[dillon.moulder]

Hi @Gary.B,

---

Gary.B wrote:

I went to management selected download under the ArtCam logo and got the following 

I selected download and an installer file of about 350kb was downloaded.

Ran the installer file which downloaded and installed 2018 plus Exchange etc

On completion it started AC with  the need to register pop up you have above

put in my serial # from AD which activated 2017 and I get an invalid serial # message

---

So, when activating Autodesk ArtCAM Premium 2018, you've used the exact serial number and product key displayed when you select the Serial numbers tab shown in your supplied screenshot?

If you have used the exact serial number and product key shown there, this is an issue you'll need to contact Autodesk Support about.

Thanks in advance for your time and cooperation.

Kind regards,

[dillon.moulder]

Hi @Gary.B,

---

@Gary.B wrote:

Should have mentions, the serial # is from the print out license cert from AD,

Checked and tried 3 times

---

Please check that the serial number and product key on your printed Autodesk license certificate match those supplied specifically for Autodesk ArtCAM Premium 2018 in your Autodesk Account. If they do, and you've used them during the activation process, then please report the issue to Autodesk Support.

@ewshp: Have you had any similar issues when downloading, installing and activating Autodesk ArtCAM Premium 2018 on your computer? Your contribution would be much appreciated here.

Thanks in advance for your time and cooperation.

Kind regards,

[Gary.B]

OK Dillon

found the serial # for 2018 under the more options drop down.....I was using my 2017 serial #

thanks for the assistance

Gary

[ewshp]

Hi @dillon.moulder,

No problem at all downloading, installing ArtCAM Premium 2018.

For activation, i took the serial number from my Autodesk account page.

Sam

[dillon.moulder]

Hi @Gary.B,

---

@Gary.B wrote:

found the serial # for 2018 under the more options drop down.....I was using my 2017 serial #

thanks for the assistance

---

No problem at all. I'm pleased that you can now complete the activation of Autodesk ArtCAM Premium 2018.

Have a great weekend!

Kind regards,

[dillon.moulder]

Hi @ewshp,

---

@ewshp wrote:

No problem at all downloading, installing ArtCAM Premium 2018.

For activation, i took the serial number from my Autodesk account page.

---

Thankfully, @Gary.B's reported activation issue has now been resolved. Many thanks for confirming that you've successfully installed and activated Autodesk ArtCAM Premium 2018.

Have a great weekend!

Kind regards,

[Gary.B]

all up and running on the first machine........boy I must be getting old and senile to miss that simple one

you have a great weekend as well

thanks

Gary

[ECSchultz]

My custom layout would not load as it gave me the message that the file was INCOMPATIBLE!!?

I just saved the layout minutes before installing the new program.  Now I will have to spend the hour or two get my own layout back.

PLEASE make it compatible next time.  This is the second time this has happened to me just since Autodesk took over Artcam.

Not Happy!

[ECSchultz]

I also forgot to mention that NONE of my other settings showed up either.  More time involved in resetting those too.....

[ECSchultz]

When I hover over icons in custom toolbars, I still do not get screen tips.  I reported this issue months ago and was told it would be fixed in this release.

[dillon.moulder]

Hi @ECSchultz,

---

@ECSchultz wrote:

My custom layout would not load as it gave me the message that the file was INCOMPATIBLE!!?

I just saved the layout minutes before installing the new program.  Now I will have to spend the hour or two get my own layout back.

PLEASE make it compatible next time.  This is the second time this has happened to me just since Autodesk took over Artcam.

---

ArtCAM Layout files (*.alo) have never been compatible between different ArtCAM product ranges, so this subject has nothing to do with the transition from Delcam to Autodesk.

---

@ECSchultz wrote:

I also forgot to mention that NONE of my other settings showed up either.  More time involved in resetting those too.....

---

Settings have never been retained between different ArtCAM product ranges. They are preserved when installing software updates and service packs for the same product range.

---

@ECSchultz wrote:

When I hover over icons in custom toolbars, I still do not get screen tips.  I reported this issue months ago and was told it would be fixed in this release.

---

You were not told when a fix for your reported issue with ScreenTips in custom toolbars would be available, as shown here. That said, the Development team have recently implemented a fix for your reported issue and this will be included as part of a future software update for the Autodesk ArtCAM 2018 product range. I'll be sure to let you know when this is available to download.

Thanks for your patience and understanding.

Kind regards,

[ECSchultz]

Well I do have patience to wait for the forthcoming fix. I guess I assumed on the timing.  No biggie.

But I do not understand why I should have to redo layouts and settings every year.  All of my custom materials loaded fine, so I would expect other settings should be able to load as well, especially the layout, as it is a separate file from the software.

[dillon.moulder]

Hi @ECSchultz,

---

@ECSchultz wrote:

Well I do have patience to wait for the forthcoming fix. I guess I assumed on the timing.  No biggie.

---

Thanks again for your patience and understanding regarding the fix for your reported issue with ScreenTips in custom toolbars.

---

ECSchultz wrote:

But I do not understand why I should have to redo layouts and settings every year.  All of my custom materials loaded fine, so I would expect other settings should be able to load as well, especially the layout, as it is a separate file from the software.

---

An ArtCAM Layout file (*.alo) is an ArtCAM proprietary file, so it is intrinsically related to the software. The file stores information about the interface in a specific ArtCAM product release. The interface almost always changes between releases, even if only subtly at times, and therefore a layout captured in one ArtCAM product release cannot be mapped to the interface in a subsequent or prior ArtCAM product release. There is other underlying code that prevents this from being feasible, and this is part of the Microsoft interface framework used in ArtCAM software.

If you have any further questions, please do not hesitate to ask.

Thanks in advance for your time and understanding.

Kind regards,

[pakpck]

Since I loaded the new 2018 version of Autodesk ArtCAM my firewall repeatedly blocks Akamai NetSession Client. During installation a dialog box came up and I selected private networks. When it comes up now the private networks is not active but has been selected and the public networks is active and selected in the dialog box. What is this? Why does it keep coming up? How can I resolve the problem.

Thanks

[dillon.moulder]

Hi @pakpck,

---

@pakpck wrote:

Since I loaded the new 2018 version of Autodesk ArtCAM my firewall repeatedly blocks Akamai NetSession Client. During installation a dialog box came up and I selected private networks. When it comes up now the private networks is not active but has been selected and the public networks is active and selected in the dialog box. What is this? Why does it keep coming up? How can I resolve the problem.

---

The Akamai NetSession is used only to accelerate the download of Autodesk web installers; please refer to this article in the Autodesk Knowledge Network.

For details on Akamai NetSession, click here.

If you have any further questions, please do not hesitate to ask.

Thanks in advance for your time and cooperation.

Kind regards,