Autodesk ArtCAM 2017 Service Pack 5 is now available to download

[dillon.moulder]

The fifth service pack for the Autodesk ArtCAM 2017 product range (Free, Standard & Premium) is now available to download through the Autodesk Desktop App:

 

You can also download the fifth service pack for ArtCAM 2017 from the Product Updates area of your Autodesk Account.

Details of the fixes and enhancements included in the fifth service pack for ArtCAM 2017 are listed here.

If you haven't already installed the first, second, third or fourth service pack for ArtCAM 2017, then you do not need to install them prior to installing the fifth service pack.

Kind regards,

[Anonymous]

Hello Dillon,

The 2 screen shots show the menu options: File, Window and Help, disappearing when you open or create a model.

Ben

[dillon.moulder · Accepted solution]

Hi @Anonymous,

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ben.zigelnik wrote:

The 2 screen shots show the menu options: File, Window and Help, disappearing when you open or create a model.

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What version and build of Autodesk ArtCAM Premium 2017 are you working in? To confirm this, select the Help > About Autodesk ArtCAM menu option in your ArtCAM software. For example, Autodesk ArtCAM Premium 2017 Service Pack 5 (build 270).

Since your After opening a model.JPG screenshot indicates that you are using a customized layout while working in Autodesk ArtCAM Premium 2017, please select the Window > Layout > Save as menu option to display the Save Layout As dialog, save the layout, and then attach the ArtCAM Layout file (*.alo) when replying to this post.

If you are working in Autodesk ArtCAM Premium 2017 Service Pack 5 (build 270), please try resetting the workspace using the following steps:

1. Shut down Autodesk ArtCAM Premium 2017 Service Pack 5 (build 270).
2. Using Windows Explorer, browse to C:\Program Files\Autodesk\ArtCAM 2017\Exec on your computer.
3. Right-click the ResetArtCAM2017Workspace.exe file, then select the Run as administrator context menu option.
4. Restart Autodesk ArtCAM Premium 2017 Service Pack 5 (build 270).

Afterwards, please load your ArtCAM Layout file (*.alo) into an open model using the Window > Layout > Load menu option and confirm if your reported issue with missing menu options persists.

Using your After opening a model.JPG screenshot as a guide, I've tried recreating your layout in Autodesk ArtCAM Premium 2017 Service Pack 5 (build 270). When working with this layout, all of the Menu bar options are intact when opening an existing model or creating a new model, as shown below:

Please find attached a zip archive containing my ArtCAM Layout file (Zigelnik-TestLayout.alo). You're welcome to try loading this layout into an open model in Autodesk ArtCAM Premium 2017 Service Pack 5 (build 270) using the Window > Layout > Load menu option, although please ensure that you've saved your own custom layout and have reset the workspace prior to doing so. 

If my suggested steps resolve your reported interface issues in Autodesk ArtCAM Premium 2017 Service Pack 5 (build 270), please be so kind as to accept my response as a solution.

Thanks in advance for your time and cooperation.

Kind regards,

[Anonymous]

Hello Dillon,

All is good. My Artcam 2017 premium  is functional.

Thank you.

Ben

[dillon.moulder]

Hi @Anonymous,

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ben.zigelnik wrote:

All is good. My Artcam 2017 premium  is functional.

---

I'm very pleased to hear that! Please confirm whether you used the ArtCAM Layout file (Zigelnik-TestLayout.alo) attached to my previous post in order to resolve your reported interface issues. If you still have your own ArtCAM Layout file (*.alo) saved, please attach it when replying to this post.

If you should encounter any similar interface issues in future, please let me know so that I can investigate on your behalf.

Thanks in advance for your time and cooperation.

Kind regards,

[nasr]

Hi ,is there a FIX for the OPTIONS .I can't get it to open to change the setting .I did download the new service Pack

[dillon.moulder]

Hi @nasr,

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@nasr wrote:

is there a FIX for the OPTIONS .I can't get it to open to change the setting .I did download the new service Pack

---

There are no other reports of issues with displaying the Options panel.

What build of Autodesk ArtCAM Premium 2017 are you working in? To confirm this, select the Help > About Autodesk ArtCAM menu option in your ArtCAM software. For example, Autodesk ArtCAM Premium 2017 Service Pack 5 (build 270).

Please use Autodesk Screencast to create and share a screencast demonstrating the issue you've encountered when selecting the Options option shown in your screenshot. In addition, please confirm whether selecting the Edit > Options menu option displays the Options panel.

If you are using a custom layout, please zip and attach your ArtCAM Layout file (*.alo) when replying to this post, and confirm what build of Autodesk ArtCAM Premium 2017 it originates from.

Thanks in advance for your time and cooperation.

Kind regards,

[nasr]

Hi ,I can't open the options..

[dillon.moulder · Accepted solution]

Hi @nasr,

---

@nasr wrote:

I can't open the options..

---

Many thanks for confirming that you're working in Autodesk ArtCAM Premium 2017 Service Pack 5 (build 270).

As previously requested, please use Autodesk Screencast to create and share a screencast demonstrating the issue you've encountered when selecting the Options option shown in your screenshot. In addition, please confirm whether selecting the Edit > Options menu option displays the Options panel.

If you are using a custom layout, please zip and attach your ArtCAM Layout file (*.alo) when replying to this post, and confirm what build of Autodesk ArtCAM Premium 2017 it originates from.

Finally, please follow these steps:

1. Shut down Autodesk ArtCAM Premium 2017 Service Pack 5 (build 270).
2. Using Windows Explorer, browse to C:\Program Files\Autodesk\ArtCAM 2017\Exec on your computer.
3. Right-click the ResetArtCAM2017Workspace.exe file, then select the Run as administrator context menu option.
4. Restart Autodesk ArtCAM Premium 2017 Service Pack 5 (build 270). 
5. Select the Edit > Options menu option. The Options panel is displayed on the right-hand side of the interface by default.

Thanks in advance for your time and cooperation.

Kind regards,

[nasr]

Hi Dillon,I didn't read  THE INSTRUCTION.. that FIXED IT THANK YOU..

[zachary]

I installed SP5 and now when I open the AutoDesk app it tells me I don't have any subscriptions. Also if I go to Help - About, nothing happens. The popup help window doesn't' appear any more. I upgraded from SP3 if that makes any difference.

[prashant.gurav]

Hi @zachary,

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@Anonymous wrote:

I installed SP5 and now when I open the AutoDesk app it tells me I don't have any subscriptions. 

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Thank you for updating to Autodesk ArtCAM Premium 2017 Service Pack 5 (build 270). This is the latest service pack update available for the Autodesk ArtCAM 2017 product range, therefore you should not expect to find any further updates available to download in your Autodesk Desktop App at this moment in time.

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@Anonymous wrote:

Also if I go to Help - About, nothing happens. The popup help window doesn't' appear any more. I upgraded from SP3 if that makes any difference.

---

The downloaded ArtCAM_2017_SP5.exe file is 213 MB (22,38,54,592 bytes) in size on disk. Please confirm the size of your downloaded ArtCAM_2017_SP5.exe file, by right-clicking it and selecting the Properties context menu option.

There is no problem with upgrading from Autodesk ArtCAM Premium 2017 Service Pack 3 (build 236) to Autodesk ArtCAM Premium 2017 Service Pack 5 (build 270); it is not necessary to install intermediate service pack releases.

Please use Autodesk Screencast to create and share a screencast demonstrating your reported issue when selecting the Help > About Autodesk ArtCAM menu option in Autodesk ArtCAM Premium 2017 Service Pack 5 (build 270).

Thank you for your time and cooperation.

Kind regards,

[dillon.moulder · Accepted solution]

Hi @zachary,

---

@Anonymous wrote:

Also if I go to Help - About, nothing happens. The popup help window doesn't' appear any more.

---

Please confirm whether you are using a custom layout and loading an ArtCAM Layout file (*.alo) into Autodesk ArtCAM Premium 2017 Service Pack 5 (build 270). If you are, please confirm what build of Autodesk ArtCAM Premium 2017 you created and saved the layout in, and attach your ArtCAM Layout file (*.alo) when replying to this post.

In Autodesk ArtCAM Premium 2017 Service Pack 5 (build 270), please try resetting the workspace using the following steps:

1. Shut down Autodesk ArtCAM Premium 2017 Service Pack 5 (build 270).
2. Using Windows Explorer, browse to C:\Program Files\Autodesk\ArtCAM 2017\Exec on your computer.
3. Right-click the ResetArtCAM2017Workspace.exe file, then select the Run as administrator context menu option.
4. Restart Autodesk ArtCAM Premium 2017 Service Pack 5 (build 270).

Afterwards, please select the Help > About Autodesk ArtCAM menu option and confirm whether the About box is displayed. If you have been using a custom layout, I suggest that you re-create it in Autodesk ArtCAM Premium 2017 Service Pack 5 (build 270), rather than importing an ArtCAM Layout file (*.alo) originating from an earlier build of Autodesk ArtCAM Premium 2017.

Thanks in advance for your time and cooperation.

Kind regards,

[zachary]

Thank. That did the trick with the help menu, but I'm still not seeing any subscriptions in the Autodesk Desktop app. Will that change when there's an update available?

[dillon.moulder]

Hi @zachary,

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@Anonymous wrote:

That did the trick with the help menu

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I'm pleased to hear that your reported issue with being unable to display the About box using the Help > About Autodesk ArtCAM menu option in Autodesk ArtCAM Premium 2017 Service Pack 5 (build 270) has now been resolved.

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@Anonymous wrote:

I'm still not seeing any subscriptions in the Autodesk Desktop app. Will that change when there's an update available?

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Your screenshot shows what is expected in the Autodesk Desktop App, because you have already installed the fifth service pack release for the Autodesk ArtCAM 2017 product range. When a future software update becomes available to you, the Autodesk Desktop App updates and prompts you to download and install it.

In addition, the All Products & Services area of your Autodesk Account includes what products are available to you, while the Product Updates area includes all updates available for those products.

If you have any further questions, please do not hesitate to ask.

Kind regards,