Autodesk ArtCAM 2017 Service Pack 3 is now available to download

[dillon.moulder]

Provided you've already installed the hotfix for ArtCAM 2017, the third service pack for the Autodesk ArtCAM 2017 product range (Free, Standard & Premium) is now available to download through the Autodesk Desktop App:

You can also download the third service pack for ArtCAM 2017 from the Product Updates area of your Autodesk Account.

Details of the fixes and enhancements included in the third service pack for ArtCAM 2017 are listed here.

If you haven't already installed the first or second service pack for ArtCAM 2017, then you do not need to install them prior to installing the third service pack.

Kind regards,

[dillon.moulder]

Hi @donald.ross,

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@donald.ross wrote:

Still the same result.  Nothing in Task Manager, Run as Admin, download from Desktop App, etc.

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Please supply a screenshot of the message you encounter when trying to install the third service pack for the Autodesk ArtCAM 2017 product range.

In addition, please confirm what Windows operating system you have installed on your PC, and complete the following steps:

1. Press the Win+R keys on your keyboard. A Run dialog is displayed.
2. Type cmd in the Open box, then press Enter to start a Command Prompt.
3. Type TaskList /FI "IMAGENAME eq ArtCAMPro.exe" at the prompt.
4. Press Enter. A list of all ArtCAM processes currently running on your computer is shown.

Please attach a screenshot of the results when replying to this post. 

Thanks in advance for your time and cooperation.

Kind regards,

[dillon.moulder]

Hi @jmcpeek,

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jmcpeek wrote:

The App is not showing the update but then again it has never shown Artcam Premium on the App as one of my products. I have to go to all products and then select Artcam Premium and the go to Downloads. See attached screen shots. I also clicked on the icon and did "Check Now", no new products or updates are available.

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We've taken a look at your registry branch, and nothing seems to be out-of-place.

Please try the following steps:

1. Close the Autodesk Desktop App.
2. Start Task Manager.
3. From the Services tab, right-click the AdAppMgrSvc and select the Stop context menu option.
4. From the Processes tab, select the Autodesk Desktop App (32 bit) process running on your computer, then click End task.
5. Repeat the previous step for any additional instance of the Autodesk Desktop App (32 bit) process running on your computer.
6. Double-click the Autodesk Desktop App desktop shortcut.
7. Right-click the Autodesk Desktop App taskbar icon, then select the Check now context menu option.

Afterwards, please let me know if the third service pack is listed in the Autodesk Desktop App. Thanks in advance for your time and cooperation.

Kind regards,

[jmcpeek]

Dillon, I took a long weekend so I was not able to try this method when you first posted it. Unfortunately I probably won't get to see if it works on this update as Windows installed an update while I was away and rebooted the machine afterwards and the update is now showing up on the App center. My computer never gets turned off and only gets rebooted when needed so maybe there was a glitch. Will have to just see how it behaves the next update.

[dillon.moulder]

Hi @jmcpeek,

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@jmcpeek wrote:

I took a long weekend so I was not able to try this method when you first posted it. Unfortunately I probably won't get to see if it works on this update as Windows installed an update while I was away and rebooted the machine afterwards and the update is now showing up on the App center. My computer never gets turned off and only gets rebooted when needed so maybe there was a glitch. Will have to just see how it behaves the next update.

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Now that the third service pack release for the Autodesk ArtCAM 2017 product range is showing in the Autodesk Desktop App, I expect you'll see all subsequent service pack releases listed as and when they're available.

Kind regards,

[donald.ross]

Hi Dillon,

We discussed this in Dec and I got busy with the holidays and never did resolve this.  I went through all of the steps you suggested and still get this message:  

Any suggestions?

[dillon.moulder]

Hi @donald.ross,

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@donald.ross wrote:

Any suggestions?

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Please shut down all sessions of ArtCAM currently running on your computer, then, as previously requested, complete the steps shown here and provide me with a screenshot of the results shown in the Command Prompt window:

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dillon.moulder wrote:

1. Press the Win+R keys on your keyboard. A Run dialog is displayed.
2. Type cmd in the Open box, then press Enter to start a Command Prompt.
3. Type TaskList /FI "IMAGENAME eq ArtCAMPro.exe" at the prompt.
4. Press Enter. A list of all ArtCAM processes currently running on your computer is shown.

---

Your screenshot should look something like this:

If any ArtCAM processes are running on your computer, the response will list each of them. The PID shown in the Command Prompt window matches that of the ArtCAMPro.exe process listed in the Task Manager's Details tab. 

If no ArtCAM processes are running on your computer, the response should read: INFO: No tasks are running which match the specified criteria. If this is the response, then you should not encounter the Please close ArtCAM before installing message box when trying to install the third service pack release for the Autodesk ArtCAM 2017 product range.

We intend to release the fourth service pack for the Autodesk ArtCAM 2017 product range shortly, so please let me know if you encounter the same issues when trying to install this.

On a completely separate note, looking at the screenshot in your last post, I notice a desktop shortcut for KeyShot 5. Your legacy Delcam maintenance expiry date is 30th April 2017, so you could be using KeyShot 6.3.19. If you're interested in updating to KeyShot 6.3.19, please read this post. 

Thanks in advance for your time and cooperation.

Kind regards,

[donald.ross]

Good morning.   Below is the screen shot you requested.

[dillon.moulder]

Hi @donald.ross,

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@donald.ross wrote:

Below is the screen shot you requested.

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Your screenshot indicates that no ArtCAM sessions are currently running on your computer. Therefore, please try installing the fourth service pack for the Autodesk ArtCAM 2017 product range now, and let me know your results.

Thanks in advance for your time and cooperation.

Kind regards,

[donald.ross]

Same result.

[dillon.moulder]

Hi @donald.ross,

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@donald.ross wrote:

Same result.

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If you've tried to update using the Autodesk Desktop App, please browse to C:\Users\<username>\Downloads\32DA7C00-527A-43A3-99CC-991AEF5E46C0 on your computer. In this folder, you'll find a file named ArtCAM_2017_SP4.exe which is 169 MB (177,463,296 bytes) in size on disk. Please right-click the ArtCAM_2017_SP4.exe file and select the Run as administrator context menu option. Afterwards, please confirm your results.

In addition, please confirm what your Windows user account and settings are; you might find this article useful.

Thanks in advance for your time and cooperation.

Kind regards, 

[donald.ross]

Still the same.  I did not find a folder in downloads named 32DA7C...... but the ArtCAM_2017_SP4.exe was in the general file downloads.  It is 173,301KB.  I right clicked and ran as administrator.  It still said I had to close ArtCAM.

Can we talk by phone or email?

[dillon.moulder]

Hi @donald.ross,

---

@donald.ross wrote:

Still the same.  I did not find a folder in downloads named 32DA7C...... but the ArtCAM_2017_SP4.exe was in the general file downloads.  It is 173,301KB.  I right clicked and ran as administrator.  It still said I had to close ArtCAM.

Can we talk by phone or email?

---

If the specified location is not on your computer, you've not yet tried to use the Autodesk Desktop App to download and install the fourth service pack release for the Autodesk ArtCAM 2017 product range. Your screenshot suggests that you've downloaded the ArtCAM_2017_SP4.exe file from your Autodesk Account's Product Updates page instead.

This installation issue could very well be caused by a permissions issue on your computer, which is why I've requested information about your Windows user account and settings. I've definitely not encountered any other reports of this particular issue with installing Autodesk ArtCAM service packs.

I'm based in the United Kingdom, and do not work in Autodesk Support. If you'd like to speak with Autodesk Support regarding this particular issue, I recommend that you create and submit a case from your Autodesk Account.

If I can think of any further troubleshooting steps for this issue, I'll be sure to keep you updated.

Thanks again for your time and cooperation.

Kind regards,

[dillon.moulder]

Hi @donald.ross,

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@donald.ross wrote:

Still the same. 

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In order for you to install a service pack for the Autodesk ArtCAM 2017 product range, we need to ensure that the ArtCAMPro.exe file on your computer is not in read-only mode, as shown below:

Therefore, please complete the following steps:

1. Browse to C:\Program Files\Autodesk\ArtCAM 2017\Exec on your computer.
2. Right-click the ArtCAMPro.exe file, then select the Properties context menu option. The ArtCAMPro.exe Properties dialog is displayed.
3. On the General tab, check if the Read-only check box is selected.
4. If the Read-only check box is selected, deselect it, then click Apply.
5. Click OK. The ArtCAMPro.exe Properties dialog closes.
6. Install the fourth service pack for the Autodesk ArtCAM 2017 product range by right-clicking your downloaded ArtCAM_2017_SP4.exe file and selecting the Run as administrator context menu option.

If you have any further questions, please do not hesitate to ask. Otherwise, please be so kind as to accept my response as a solution. Thanks in advance for your time and cooperation.

Kind regards,

[donald.ross]

I still get the same message.   I have a phone conference with an Autodesk techie scheduled for today.   We'll see what happens.   I'll let you know what the fix was (I hope!)  Thanks.

[dillon.moulder]

Hi @donald.ross,

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@donald.ross wrote:

I still get the same message. I have a phone conference with an Autodesk techie scheduled for today. We'll see what happens. I'll let you know what the fix was (I hope!)  Thanks.

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Please confirm whether the Read-only check box in the ArtCAMPro.exe Properties dialog was selected or not.

Also, please confirm what the path for your Autodesk ArtCAM 2017 installation is on your computer.

Please be advised that it is unlikely that the Customer Service Technical Specialist from Installation & Licensing who is contacting you today will have previously encountered this issue with an Autodesk ArtCAM software installation. 

Thanks again for your time and cooperation.

Kind regards,

[donald.ross]

The "READ ONLY" was checked.  I unchecked it.

The path is C://Program Files/Autodesk/ArtCAM2017

It is curious that this came up on SP3 since I had successfully installed SP1 and SP2 after the initial installation.

[dillon.moulder]

Hi @donald.ross,

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@donald.ross wrote:

The "READ ONLY" was checked.  I unchecked it.

The path is C://Program Files/Autodesk/ArtCAM2017

It is curious that this came up on SP3 since I had successfully installed SP1 and SP2 after the initial installation.

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The first and second service pack installers for the Autodesk ArtCAM 2017 product range do not check for whether the ArtCAMPro.exe file can be overwritten; the third and fourth service pack installers do. If the Read only check box associated with the ArtCAMPro.exe file is selected on your computer, the file cannot be overwritten; this would explain why you've encountered the Please close ArtCAM before installing message when trying to install the third and fourth service pack. I expect that this check box has been selected on your computer from the time you installed the initial Autodesk ArtCAM Premium 2017 release.

Please right-click the ArtCAMPro.exe file in C:\Program Files\Autodesk\ArtCAM 2017\Exec again, then select the Properties context menu option. Please confirm if the Read only check box is still de-selected. If it is not, de-select it, click Apply, and then click OK. If you're prompted with any Access Denied message box after clicking Apply (as shown below), ensure that you click Continue.

So long as the ArtCAMPro.exe file can be overwritten on your computer, you should have no issue with installing the fourth service pack release.

Thanks again for your time and cooperation.

Kind regards,

[donald.ross]

OK.  I've done all of those things and the READ ONLY box is unchecked.  There are no denied access warnings.   However, if I close that dialogue box and reopen it, the READ ONLY is checked again.

[dillon.moulder]

Hi @donald.ross,

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@donald.ross wrote:

I've done all of those things and the READ ONLY box is unchecked.  There are no denied access warnings. However, if I close that dialogue box and reopen it, the READ ONLY is checked again.

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This is almost certainly a permissions issue with your Windows user account, and not an issue with the Autodesk ArtCAM 2017 installation on your computer. Please complete the following steps:

1. Browse to C:\Program Files\Autodesk on your computer.
2. Right-click the ArtCAM 2017 folder, then select the Properties context menu option. The ArtCAM 2017 Properties dialog is displayed.
3. Click the Security tab.
4. Take a screenshot of the dialog, and then attach it when replying to this post.

Thanks in advance for your time and cooperation.

Kind regards,

[donald.ross]