Error: Access violation

[himinglaeva47]

Application: maya.exe Error: Access violation - code c0000005

Date/Time: 2023-10-08 16:24:05 -07:00
Application: maya.exe
Error: Access violation - code c0000005 (first/second chance not available)
Crashed Module Name: ai.dll
Exception Address: 0x00007fff95b757a0
Exception Code: c0000005
Exception Flags: 0
Exception Parameters: 1, 24b08621268

After building a rig using advanced skeleton I get this error when trying to render. I went and tested the render using a file before I started rigging and It worked fine. After that I downloaded the new update and the error is gone but the scene render black. Any ideas how to fix the problem?

Edit: fixed The black renders. Ive gone back rendering scenes and renders are fine until I start building the rig, are you not able to render with a advanced skeleton rig in your scene? I dont know what it is. lol

Thank you

[himinglaeva47]

Ok, the problem is you cant enable smooth mesh preview or it will crash arnold.

[lee_griggs]

Are there Arnold subdivision_iterations on the mesh? This coupled with smooth mesh preview can create billions of polygons. 

Can you provide a full verbosity log file?

[himinglaeva47 · Accepted solution]

Hi, I was able to render by disabling the smooth mesh preview, my mistake.  If you would like the log I will provide it for you? Thank you for the reply Lee

[philewill]

I've got pretty much this same issue, except whenever I render in Arnold it crashes regardless of smooth mesh preview, I uninstalled Maya 2024 and installed 2025 thinking maybe they fixed the bug in the new version as it was working perfectly fine a couple months ago, but to no luck. I have a 4090 so I'm pretty sure my graphics card is strong enough to handle Arnold, but alas it crashes, sometimes so quickly that the program doesn't even have time to send a crash report. For a subscription-based software, I'm appalled this is even a thing.

[himinglaeva47]

Double posted sorry 

[himinglaeva47]

I’m not sure what it could be. You can try going through each assets and press 1 on keyboard. I render with cpu so if your rendering with gpu it could be a setting. Near the end of this video there is an explanation for gpu render settings. Hope this helps https://youtu.be/mLMXWCLX4SY?feature=shared

[philewill]

thanks, I changed it to GPU, and it didn't crash, hopefully it's not a fluke and remains fixed!!!

[nixhilroy]

Hey, I have got the same kind of error I guess. I installed maya 2025 version in my newly bought laptop. and after installing maya crashed with this error report.

Date/Time: 2024-07-02 22:11:51 +05:30
Application: maya.exe
Error: Access violation - code c0000005 (first/second chance not available)
Crashed Module Name: ntdll.dll
Exception Address: 0x00007ff81d33492b
Exception Code: c0000005
Exception Flags: 0
Exception Parameters: 1, 7fffa08de43c

I also tried to install older versions but the error is still there.

[celal_sonka99]

I have the same problem dıd you solve it ?