License Manager Crashes

[mckenzie2VER2]

When I try to sign in to Arnold License manager, LM crashes after clicking the 'Sign In' button.

I've un-installed C4DA and re-installed with no luck.

Below is the log from ALM:

2022-06-27 10:34:16 INFO | Arnold license manager started

2022-06-27 10:34:16 DEBUG | CLM v1 API v2.0.0.235

2022-06-27 10:34:16 DEBUG | CLM v2 API v6.3.1.44

2022-06-27 10:34:16 DEBUG | show main window

2022-06-27 10:34:16 INFO | request licensing model info

2022-06-27 10:34:16 INFO | license order from Arnold config

2022-06-27 10:34:16 DEBUG | load Arnold config: /Users/shanemckenzie/Library/Preferences/Autodesk/Arnold/config

2022-06-27 10:34:16 INFO | license_order: user

2022-06-27 10:34:16 INFO | licensing model info received: user

2022-06-27 10:34:16 INFO | request single user licensing info

2022-06-27 10:34:16 DEBUG | run: /Applications/Maxon Cinema 4D R26/arnold/bin/kick --version

2022-06-27 10:34:17 INFO | Arnold version: 7.1.2.0

2022-06-27 10:34:17 INFO | Arnold build date: 20220519

2022-06-27 10:34:17 INFO | Arnold product key: C0PO1

2022-06-27 10:34:17 INFO | Arnold product version: 2023.0.0.F

2022-06-27 10:34:17 INFO | Arnold network feature name: 87752ARNOL_2023_0F

2022-06-27 10:34:17 DEBUG | Single-user installer: /Applications/Maxon Cinema 4D R26/arnold/license/installer/Autodesk_Licensing-12.0.0.6529_02.dmg (12.0.0.6529_02)

2022-06-27 10:34:17 DEBUG | NLM installer: /Applications/Maxon Cinema 4D R26/arnold/license/installer/Autodesk_NLM-11.18.0.0_01.dmg (11.18.0.0_01)

2022-06-27 10:34:17 DEBUG | AdskLicensingSupportTool: /Applications/Maxon Cinema 4D R26/arnold/license/installer/AdskLicensingSupportTool-2.1.0.446-mac.zip (2.1.0.446)

2022-06-27 10:34:17 DEBUG | [adlsdk] create session

2022-06-27 10:34:17 DEBUG | [adlsdk] create session done (0x600002a0c670)

2022-06-27 10:34:17 DEBUG | [adlsdk] initialize sign in status

2022-06-27 10:34:20 DEBUG | [adlsdk] UiUpdateCallback called

2022-06-27 10:34:20 DEBUG | [adlsdk] UiUpdateCallback -- item ACTION_SIGN_IN (1)

2022-06-27 10:34:20 DEBUG | [adlsdk] initialize sign in status done

2022-06-27 10:34:20 INFO | [clmv2] check product registration (key: C0PO1, version: 2023.0.0.F)

2022-06-27 10:34:20 DEBUG | [clmv2] run: "/Library/Application Support/Autodesk/AdskLicensing/Current/helper/AdskLicensingInstHelper" list

2022-06-27 10:34:20 INFO | [clmv2] product is registered

2022-06-27 10:34:20 INFO | single user licensing info received:

installed: yes

version: 12.0.0.6529

outdated: no

update available: no

product registered: yes

signed in: no

2022-06-27 10:34:20 INFO | request single user license info

2022-06-27 10:34:20 INFO | single user license info received:

licensing available: no

2022-06-27 10:34:22 DEBUG | [adlsdk] send sign in action

2022-06-27 10:34:22 DEBUG | [adlsdk] wait for sign in

2022-06-27 10:34:22 DEBUG | [adlsdk] UiEnterModalCallback called

2022-06-27 10:35:50 DEBUG | [adlsdk] UiExitModalCallback called

2022-06-27 10:35:50 DEBUG | [adlsdk] sign in done

 OS X 12.3.1

 C4D S26.015

 C4DA 4.2.3

 ALM 1.3.1

Any suggestions?

[mckenzie2VER2]

From License Diagnostics:

License diagnostics executed at 2022-06-27 10:48:01

Autodesk Desktop Licensing Version: 12.0.0.6529

Installing AdskLicensingUpdateTool to /Users/shanemckenzie/Library/Application Support/Autodesk/Arnold

unzip /Applications/Maxon Cinema 4D R26/arnold/license/installer/AdskLicensingSupportTool-2.1.0.446-mac.zip -d /Users/shanemckenzie/Library/Application Support/Autodesk/Arnold

kick -nostdin -v 1 -i /dev/null (1.64 sec)

==============================

00:00:00 57MB | log started Mon Jun 27 10:48:01 2022

00:00:00 57MB | Arnold 7.1.2.0 [a68d7fc3] darwin clang-10.0.1 oiio-2.4.0 osl-1.12.0 vdb-7.1.1 adlsdk-6.3.1.44 clmhub-2.0.0.235 rlm-14.1.3 2022/05/19 13:04:33

00:00:00 57MB | running on Shanes-Mac-Pro.local, pid=15415

00:00:00 57MB | 1 x Intel(R) Xeon(R) W-3245 CPU @ 3.20GHz (16 cores, 32 logical) with 98304MB

00:00:00 57MB | macOS 10.16.0, Darwin kernel 21.4.0

00:00:00 57MB | soft limit for open files is set at 10238

00:00:00 57MB |

00:00:00 74MB | [color_manager_ocio] default ocio.config found in /Applications/Maxon Cinema 4D R26/arnold/bin/../ocio/configs/arnold/config.ocio

00:00:00 74MB | loading plugins from /Applications/Maxon Cinema 4D R26/arnold/bin/../plugins ...

00:00:00 74MB | loaded 5 plugins from 3 lib(s) in 0:00.01

00:00:00 74MB | [color_manager_ocio] default ocio.config found in /Applications/Maxon Cinema 4D R26/arnold/bin/../ocio/configs/arnold/config.ocio

00:00:00 74MB | [kick] command: /Applications/Maxon Cinema 4D R26/arnold/bin/kick -nostdin -v 1 -i /dev/null

00:00:00 74MB | loading plugins from . ...

00:00:00 74MB | no plugins loaded

00:00:00 78MB | [ass] loading /dev/null ...

00:00:00 78MB | [ass] read 0 bytes, 0 nodes in 0:00.00

00:00:00 78MB |

00:00:00 78MB | authorizing with license manager: user ...

00:00:01 91MB WARNING | rendering with watermarks because of failed authorization:

00:00:01 91MB | [clm.v2] SERVICE (7): login requires GUI mode

00:00:01 91MB | environment variables:

00:00:01 91MB | ARNOLD_LICENSE_ORDER = (not set)

00:00:01 91MB | ARNOLD_LICENSE_MANAGER = (not set)

00:00:01 91MB | [rlm] solidangle_LICENSE = (not set)

00:00:01 91MB | [rlm] RLM_LICENSE = (not set)

00:00:01 91MB | [clm] ADSKFLEX_LICENSE_FILE = (not set)

00:00:01 91MB | [clm] LM_LICENSE_FILE = (not set)

00:00:01 91MB |

00:00:01 91MB |

00:00:01 91MB | releasing resources

00:00:01 91MB |

00:00:01 91MB | releasing resources

00:00:01 91MB | Arnold shutdown

kick -licensecheck (0.10 sec)

==============================

RLM DEBUG for product "arnold"

0 product instances found

Could not find any license files, please check the license server, the license may be expired

Please contact licensing@solidangle.com

environment:

solidangle_LICENSE = (null)

RLM_LICENSE = (null)

AdskLicensingSupportTool --version (0.65 sec)

==============================

AdskLicensingSupportTool Version: 2.1.0.446.

AdskLicensingSupportTool --info (0.33 sec)

==============================

---VERSION INFORMATION---

Service status: Running

AdskLicensingService version: 11.2.3.2987

Installer version: 12.0.0.6529

AdskLicensingAgent version: 5.12.1.2153

AdskLicensingInstHelper version: 2.11.0.666

AdskLicensingSupportTool version: 2.1.0.446

---LICENSING V2 PRODUCTS INFORMATION---

There are 3 Licensing v2 Autodesk products registered on this PC.

PRODUCT 1

feature_id: ARNOL

def_prod_key: C0PN1

def_prod_ver: 2022.0.0.F

sel_prod_key: C0PN1

sel_prod_ver: 2022.0.0.F

authorize_succ: True

supported_lic_methods: Network, Standalone, User

serial_number_sa: xxx-xxxxxxxx

serial_number_nw: xxx-xxxxxxxx

icon: /uiassets/1f671890837ccfded41f4e4c00f5451e.png

background: /uiassets/640d6886f3593fa572049bd0d2a702f5.png

highlight: {'red': {'value': 157}, 'green': {'value': 198}, 'blue': {'value': 204}, 'alpha': {'value': 1}}

sel_lic_method: User

PRODUCT 2

feature_id: ARNOL

def_prod_key: C0PO1

def_prod_ver: 2023.0.0.F

sel_prod_key: C0PO1

sel_prod_ver: 2023.0.0.F

authorize_succ: True

supported_lic_methods: Network, Standalone, User

serial_number_sa: xxx-xxxxxxxx

serial_number_nw: xxx-xxxxxxxx

icon: /uiassets/c4f6b5cecde5b62d070d48a59fd2c59b.png

background: /uiassets/c604a30d986b3be0ead7de7f6c9c78a9.png

highlight: {'red': {'value': 157}, 'green': {'value': 198}, 'blue': {'value': 204}, 'alpha': {'value': 1}}

sel_lic_method: User

PRODUCT 3

feature_id: MAYA

def_prod_key: 657O1

def_prod_ver: 2023.0.0.F

sel_prod_key: 657O1

sel_prod_ver: 2023.0.0.F

user_lic_enabled: True

trial_enabled: True

cls_check_succ: True

authorize_succ: True

supported_lic_methods: Network, Standalone, User

serial_number_sa: xxx-xxxxxxxx

serial_number_nw: xxx-xxxxxxxx

icon: /uiassets/caa7e45afa57d77aff9601c221539a87.png

background: /uiassets/c192fce10832d507e9faac27d8775d45.png

highlight: {'red': {}, 'green': {}, 'blue': {}, 'alpha': {}}

sel_lic_method: User

AdskLicensingSupportTool --getlogs /Users/shanemckenzie/Library/Application Support/Autodesk/Arnold/AdskLicensingLogs (0.56 sec)

==============================

Successfully collected Licensing files.

Successfully collected Sdk files.

No Webservice log files found in:

/Library/Application Support/Autodesk/Web Services/Log/WebServices.log

No Loginstate log files found in:

/Library/Application Support/Autodesk/Web Services/LoginState.xml

Successfully collected Install files.

No Adlm log files found in:

/Library/Application Support/Autodesk/AdskLicensingService/Log/adlm-err*.log

WARNING: The following collected logs are NOT verbose

AdskLicensingService.2022-06-26.001.log, AdskLicensingService.log, AdskLicensingService.2022-06-27.001.log, AdskLicensingService.2022-06-25.001.log, AdskLicensingAgent_2022-06-25_11-46-33-884_882ba9cc-9691-4f8c-46a7-e7cfd3bbe4df.log, AdskLicensingAgent_2022-06-27_10-27-53-489_fc188d9f-09c6-4412-79a2-9138966b10dd.log, AdskLicensingAgent_2022-06-26_17-04-19-929_ba86c326-15d7-4b35-51ff-95d1705b6ade.log, AdskLicensingAgent.log, AdskLicensingAgent_2022-06-27_10-34-18-103_512529ad-2050-45da-575e-262f47920453.log, AdskLicensingAgent_2022-06-27_10-47-36-877_6a6bf199-1229-47eb-5db0-79eafb361f77.log, AdskLicensingAgent_2022-06-26_12-40-14-498_5bc05bb8-1199-4bab-6ac7-be8c3afa542a.log, AdskLicensingAgent_2022-06-27_10-48-02-069_8f82a0c0-1ae8-4c2f-6bca-9f66df32a90a.log, AdskLicensingAgent_2022-06-26_17-05-29-325_30be9764-dad5-409a-6c6a-c73eeebca753.log, AdskLicensingAgent_2022-06-25_11-46-33-565_40b49125-e136-4543-615e-9ffdd73f5e2a.log, AdskLicensingAgent_2022-06-27_10-48-02-094_6356d2ed-5293-47a5-6276-c52f41ac0f6e.log, AdskLicensingAgent_2022-06-27_10-27-53-471_53b8ac9f-8250-4e98-7da5-db98d675a5b0.log, AdskLicensingAgent_2022-06-25_11-46-44-924_00fbf3b3-126c-4878-7e40-10030be5f47d.log, AdlSdk-ArnoldLicenseManager-11375.log, AdlSdk-15364.log, AdlSdk-15415.log, AdlSdk-ArnoldLicenseManager-15364.log, AdlSdk-11375.log, AdlSdk-14190.log, AdlSdk-14822.log, AdlSdk-ArnoldLicenseManager-11123.log, AdlSdk-10258.log, AdlSdk-Arnold-14190.log, AdlSdk-ArnoldLicenseManager-14249.log, AdlSdk-14249.log, AdlSdk-Arnold-15415.log, AdlSdk-ArnoldLicenseManager-10258.log, AdlSdk-11123.log, AdlSdk-ArnoldLicenseManager-14822.log.

Run the -svl command to set verbose logging.

WARNING: Verbose logging found enabled in

AdskLicensingAgent_2022-06-27_10-26-50-362_48ffa98d-df2f-4b53-7681-2718a3b27035.log.

Run the -sdl command to reset to the default logging level to reduce unnecessary disk space usage.

Log files and info collected to: /Users/shanemckenzie/Library/Application Support/Autodesk/Arnold/AdskLicensingLogs/info-and-logs.zip

lmutil lmstat -S adskflex -a -f 87752ARNOL_2023_0F (0.38 sec)

==============================

lmutil - Copyright (c) 1989-2018 Flexera. All Rights Reserved.

Flexible License Manager status on Mon 6/27/2022 10:48

Error getting status: Cannot find license file. (-1,359:2 "No such file or directory")

rlmutil rlmhostid -q ether (0.15 sec)

==============================

e450ebb80b54 e450ebbd0489 88665a37db84 029481a9dc0d 029481a9dc00

FlexLM environment (0.00 sec)

==============================

ADSKFLEX_LICENSE_FILE (local env) =

ADSKFLEX_LICENSE_FILE (global user env) =

Adlm FlexNET cache =

Adlm FlexNET cache location = /Users/shanemckenzie/.flexlmrc

[mckenzie2VER2 · Accepted solution]

So I updated to Monterey 12.4 and that fixed it. Weird.

[peter_horvath]

Glad to hear, that the update fixed it. It's weird indeed, haven't seen any issues specific to 12.3.1 before, but will keep an eye on it.

[mckenzie2VER2]

Ok, so updated to the latest release of Arnold and have the same problem again. As soon as I login into the license manager it crashes.

[mckenzie2VER2 · Accepted solution]

I found the uninstall script for license manager and ran it. Reinstalled Arnold and it worked after a reboot.

Is this going to be necessary with future updates? Never used to be an issue.

[peter_horvath]

---

@mckenzie2VER2 wrote:

I found the uninstall script for license manager and ran it. Reinstalled Arnold and it worked after a reboot.

Is this going to be necessary with future updates? Never used to be an issue.

---

Definitely should not be necessary. The latest release was not even updating the licensing components. It's hard to tell what's going on. From your original post it seems that the sign-in component was crashing. If it happens again and the crash report dialog pops up, please send in the report with a comment and let me know, so we can identify it and look at the details.

[mckenzie2VER2]

just a heads up that this is still an issue.

after a clean OS install and installing Arnold, the LM crashed straight away. Reinstalling the LM from the included package in the Arnold folder resolved it. Seems like it doesn't install properly first time around.

This is the version that is included.

Autodesk_Licensing-12.0.0.6529_02.dmg