Don't understand what happened here

[Anonymous]

What is happening here? Is it because of the graphics driver? Anyway to turn off Hardware Acceleration?

[Anonymous]

Had my Graphics driver reinstalled, but that did not remove the artifact. So, driver should not be the problem.

[bob55]

try un-embeding your control panel and shelf.

[Anonymous]

Nope. That doesn't work and even if it did, it wouldn't accept it as answer since my 15.6" screen would be filled with windows and no place for the actual work. 😤

Still don't understand why this happened. Even updating Alias didn't help.

[BarryKimball]

what is the graphics card/hardware setup?

[Anonymous]

Its an Asus TUF FX505DY laptop. Its got a AMD Ryzen 3550H CPU with Vega 8 Integrated GPU, and with Radeon RX 560X as dedicated GPU.

But I doubt hardware is the problem here. Because I have been using Alias for about 3 months now with no problem. But this problem suddenly cropped up and I have no idea why its happening. I just can't troubleshoot this problem so I am just downloading Alias again, should reinstall the application tonight. See if that fixes the issue. But what if it happens again?

[Anonymous]

Okay complete uninstall and reinstall did not help either. The workspace is a complete garbled artifacted mess and I was only starting to get the hang of Alias 😞

[Anonymous]

And now I added /nohardware to the target line in the properties of the Shortcut ti disable hardware acceleration, but that did not help either. I am stumped. Any other ideas? I guess I will try the compatibility settings.

[Intuos5]

@Anonymous 

You could try updating your graphics drivers or even rolling back to a previous driver, sometimes issues occur on one particular driver version. From the looks of it this could very well be the cause.

[Anonymous]

Been there, done that. You can list me all the basic steps and I will let you know which of them I have not tried already. Besides, if GPU was the problem, disabling hardware acceleration would fix the issue - and it does not. I have started another thread where I state that I can literally run Alias 2020 and Alias 2021 (on trial) side by side and its the Alias 2020 that's causing me headache. And I can't use Alias 2021 because I don't have license for it.

[Anonymous · Accepted solution]

Looks like I found the solution. This is so dumb and I don't know what had happened to cause it.

Since Alias 2021 was working just fine, I thought maybe the UserPreference of Alias 2020 must be messed up somehow, so I went to -

C:\Users\<username>\AppData\Roaming\Autodesk\Alias\UserPrefs2019\Preference Sets (Windows 7 and Win10)

/Users/<username>/Library/Preferences/Autodesk/Alias/UserPrefs2019/Preference Sets (Mac).

Those paths basically, and just erased the UserPrefs of the corresponding version and then started the application. And this time the application asked me if I wanted to use default preference since it could not find any at its target folder and I said YES PLEASE. And Viola! Problemo solvedo.