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Alias 2024.1 Crashing

6 REPLIES 6
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Message 1 of 7
arunp287
342 Views, 6 Replies

Alias 2024.1 Crashing

Hi All hope if you can give me some solution regarding Alias Crashing. I am using Alias 2024.1. Using AMD graphic card, AMD processor . it crashes without giving the option to save . below is the error report which i have recieved. 

 

Error: Access violation - code c0000005 (first/second chance not available)
Crashed Module Name: atio6axx.dll
Exception Address: 0x00007ff8e4fc0b2e
Exception Code: c0000005
Exception Flags: 0
Exception Parameters: 0, 24caa57b000

6 REPLIES 6
Message 2 of 7
david.lau
in reply to: arunp287

Can you tell us the exact AMD processor and AMD graphics card you are using?



David Lau
Message 3 of 7
arunp287
in reply to: david.lau

Hi ,

 

I am using AMD Ryzen 5 3600, and AMD RADEON 6750XT 12GB graphic card

Message 4 of 7
david.lau
in reply to: arunp287

@arunp287 Can you please let us know your email address in a PM, or can you share one of the CER report numbers, so we can have a look into what is going wrong?



David Lau
Message 5 of 7
arunp287
in reply to: david.lau

Hi My email id is Axxxx@gmail.com

Message 6 of 7
c3systems
in reply to: arunp287

Try the following.
Uninstall the ATI display driver completely and install the latest PRO driver from
https://www.amd.com/en/support/kb/release-notes/rn-pro-win-22-q4
Hope it helps.
Message 7 of 7
david.lau
in reply to: arunp287

Below is a list of tested graphics cards for Alias:

 

https://www.autodesk.com/ca-en/support/system-requirements/certified-graphics-hardware/alias

 

At this time, we have used Intel Processors for Geforce RTX 3xxx /4xxx series cards and it will run but technically not supported. At this time,  based on other reports, AMD processors (laptops) with AMD/Geforce cards may be problematic.



David Lau

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