Alias 2017 Installation Error

[Sanbluna24]

Hi,

Im having a issue with the Installation of the Education 2017 Alias in my Mac with macOS Sierra, I don't know why all the times I try to install it show me a message that says "Installation Error", If someone knows how to solve this problem could be great. 

Santiago B. Luna

[lynn_zhang]

Hi @Sanbluna24

What's the full message of the "Installation Error"? Could you attach a screenshot?

You can also try reinstalling your Alias product from Virtual Agent: click on Download Links, choose product and version. See if it works.

[Sanbluna24]

Hi @lynn_zhang 

Sure this is the message that I get when im trying to install the software.

If you could help me could be awesome. 🙂

[lynn_zhang]

@Sanbluna24 Ok, have you tried reinstalling Alias from Virtual Agent? Click on Download Links, choose product and version. 

[Sanbluna24]

I just done it, and the message is the same 😕

[lynn_zhang]

@Sanbluna24 I see. Could you post the issue and error details in our Installation & Licensing forum? Our experts there will be able to help you further.

[Sanbluna24]

@lynn_zhang Ok perfect, Thank you for your help. 🙂

[lynn_zhang]

You're welcome @Sanbluna24 ! Hopefully you get help from our Installation & Licensing experts.

[Sanbluna24]

Hi @lynn_zhang

Actually no one answered me or help me with the issue 😕 

[lynn_zhang]

Hi @Sanbluna24

Sorry to hear that! Did you post the issue and error details in our Installation & Licensing forum ? If yes could you give me the link of the post?

[Sanbluna24]

@lynn_zhang

https://forums.autodesk.com/t5/installation-licensing/alias-2017-education-version-installation-fail...

This one is the post that I made.

I just realized that the post was replied but I already tried that solution with no results. Hope with my last answer on the post I get the right solution for my issue :/, if you could help me with other solution could be great if not, its okey 🙂 

Again Thank you for your Help 

[lynn_zhang]

Hi @Sanbluna24

You're welcome! Good to see your post has been replied to, though the issue is still not resolved. Let's see if other experts have any insight or suggestion on this. Thanks so much for your patience!

[Sanbluna24]

Hi @lynn_zhang,

I want to know if you know something about the issue in this post, because In the other one that I made no one answered me back, I recently tried to download and install the 2015 alias version but the same error occurred, I really want to use the software but it have been impossible because of that error. 

If you know any solution could be great.

Thank you 🙂 

[lynn_zhang]

Hi @Sanbluna24

Sorry to hear you still haven't got a solution! I have escalated your post Alias 2017 Installation Error to Support Case 12954022. Our Installation & Licensing team will work on your case and contact you via email.