Restrict Issue Reopening by Assignee Post Closure by Creator

[keshav_matolia]

During the UAT of the Issues Module in our project, we have identified a critical concern related to issue control and accountability on construction sites.

Observed Concern:

We have observed that even after an issue is marked as Closed by the issue creator, the assignee is still able to reopen and modify the issue.

In construction workflows, once the issue is resolved and closed by the creator (typically the QA/QC or Safety team), no further edits or reopening by the assignee should be allowed unless explicitly permitted by the creator or an admin. The current setup undermines issue finality and opens up risks for misuse.

We request your support in addressing this concern. Specifically, we are looking for a solution that:

• Prevents the assignee (or any non-admin user) from reopening a closed issue.
• Ensures that only the issue creator or designated project admin has the authority to reopen a closed issue, if required.

[satyendra_tripathi]

This is must to have requirement; re-opening of closed issue is direct non-compliance. Autodesk team to do this immediately.

[jatin_sekhri]

Restricting issue reopening by the assignee once the creator has closed it is essential to maintain accountability, prevent unauthorized changes, and ensure the closure decision is respected.

In order to preserve process integrity and traceability, the reopening should be restricted or avoided.

Please take care and resolve the issue at the earliest possible time.